Senior Pensions Administrator

5 months ago

Preston, United Kingdom Webrecruit Full time

Remote/Hybrid Working with 2 days in Preston, Lancashire
Salary £28k - 35k DOE 37 hours a week

**A glance at the role**:
We have the opportunity for Senior Pensions Administrators to join us on a full time, permanent basis. You will have a background in LGPS and we are particularly interested in experience in Retirements although Bereavements, Police and Fire & Transfers would also be considered.

Your role will be to assist in the provision of a pension scheme administration service in respect of the pension schemes administered by LPPA. To ensure work is completed to the highest standards demonstrating accuracy and attention to detail whilst providing good customer service.
Other organisations may call this Senior Pensions Officer or Lead Pension Administrator.

You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.

**A bit about us**:
Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

**What we can offer you**:

- Competitive salary £28 - 35k DOE
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to ‘buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme - ‘Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free offsite Car Parking

**What you’ll be doing**:

- To process and check a range of general pensions case work, including, but not restricted to benefits estimates, transfers, retirements, commutation of benefits and the combining of benefits, ensuring that service level targets and deadlines are met in respect these areas.
- To assist with the processing or checking of complex or urgent cases, or cases that have been escalated, where required
- To respond to member correspondence relating to the work undertaken within the team, again ensuring that service level targets and deadlines are met in these areas.
- To develop an understanding of current pensions regulations and overriding legislation, maintaining an up-to-date knowledge
- Liaise with customers and third parties obtaining information in respect of the work undertaken on the team.
- Maintain information security, dealing appropriately with sensitive and confidential information within Service protocol/guidelines.
- Ensure that all work is carried out in a timely and accurate manner achieving required accuracy levels.
- To sensitively and accurately assist and help our members and employers receive first class service by answering questions and queries.
- Deliver a flexible and responsive service in line with the needs of the business alongside taking ownership of individual enquiries and customer requests.
- Work independently without close supervision.
- Meet and exceed agreed quality and performance targets.
- To support the service provision as appropriate undertaking other duties commensurate with the post

**What we need from you**:

- Extensive experience within the LGPS, Police, or Firefighters pension scheme (ideally a minimum of 3 years)
- Ability to manage a high caseload and complete work to a consistently high standard, and Role models’ behaviours for others to follow.
- Ability to work effectively on own initiative as well as being an effective team player, who is able to develop and maintain good working relationships within the team and the wider business.
- Displays a positive and flexible attitude and approach to work
- Comfortable working with numbers and able to perform calculations where required.
- Ability to work accurately and to deadlines.
- Ability to use systems and processes relevant to pension payroll and pension administration.
- The ability to communicate effectively at all levels possessing excellent communication skills (both oral and written) and first-class customer service skills.
- Experience of working to and consistently achieving challenging targets.
- Great interpersonal skills and empathetic listening skills.
- Strong problem solving skills.
- Resilient and customer centric at all times.
- Fast Learner and take ownership for gaining knowledge and understanding.

**Qualifications**:

- 5 GCSEs or equivalent including Maths and English at Grade C or above
- A recognised pension administration qua

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