Administrator - Evenings

**West Suffolk College, Personal and Professional Learning Centre in Thetford**:

- **4 hours per week, 36 weeks per year**:

- **Hourly paid contract until July 2024**:

- **Salary: £10.60 per hour**

As part of this role, you will provide outstanding customer service to both internal and external visitors during our evening activities.

**Role Responsibilities**
- To take responsibility for the smooth running of all activities being undertaken in the centre during the evenings.
- To undertake all administrative duties as required to support evening activity, and any other duties which may be required to support the daytime staff.
- To provide a front-line customer service both face to face, in writing and on the telephone.
- Monitor attendance of students on courses, supporting with registers, following up non-attendance and reporting to tutors and programme managers in a timely manner to support retention.
- Supporting on-programme progress for online courses and those where students do not attend the centre.
- Support administration duties required for exams.

**Required qualifications, skills and experience**
- Good general education in English, Maths and ICT.
- Experience of working in an administrative or office role preferred but not essential.
- Experience of prioritising workloads in any environment.
- Experience of dealing with a wide range of people in a professional manner.
- Pleasant, courteous approach when dealing with members of the public.
- An organised, methodical and flexible approach to work.

**TO APPLY FOR THIS ROLE, PLEASE APPLY DIRECTLY VIA OUR WEBSITE. WE DO NOT ACCEPT CVS AS A FORM OF APPLICATION.**

Please ensure you familiarise yourself with our Character Strengths and Mission Statement to incorporate into your personal statement. You will find this very beneficial if you are invited to attend for an interview and it will help you to understand our expectations of you at an early stage of the recruitment process.

This College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment.

**Closing Date: 12th September 2023**

**Job Type**: Part-time
Part-time hours: 4 per week

**Salary**: £10.60 per hour

**Benefits**:

- Company pension

Work Location: In person

Application deadline: 12/09/2023
Reference ID: HP - 289076