Female Night Concierge

**Are you looking for a new and exciting career, where no two days are the same?**

**Are you as passionate as we are about making a difference?**

**If so, and this sounds like you, we would love to hear from you**
- Due to the sensitive nature of the service we deliver to our clients, we can only consider female applicants for this role. Gender is considered to be a genuine occupational requirement in accordance with paragraph 1 of schedule 9 of the Equality Act 2010._

We are seeking an experienced front of house female concierge personnel in Andover.

The concierge officer will be working on duty alone and responsible for providing a first-class reception service, whilst ensuring the health, safety and security of the building, residents, contractors, and on-site staff.

Our team is our greatest asset, and we value our team. We encourage learning and progression through our comprehensive induction programme, as well as continual professional development through on-going training to develop new and existing skills and encourage career progression.

**Job Specifics**:
**Job Title**: Female Concierge Officer

**Location**: Andover

**Job type**: Permanent Full Time Contract

**Salary**: Between £23,487.77 - £31,317.02 (increase depending on your role and hours).

**Job reference**: 2165

**Reporting to**: Operations Manager and Operations Support Supervisor

**Roles and Responsibilities**:
The main duties of the female concierge officer are to assist the client, service users and associated agencies on site in maintaining a safe, secure, and pleasant environment.
- Create and maintain a positive first impression for the development.
- General reception duties, including excellent record keeping.
- Communicate effectively through verbal and written records for other professionals.
- To ensure factual and accurate recording of information to handover to the on-site support teams and to ensure that all recordings of information are stored securely.
- To ensure that information is gathered and collated for monitoring and outcome purposes.
- Dealing with service users, approved agencies, and contractors.
- Regular health and safety checks internally and externally.
- Dealing with enquiries from service users and providing the correct contact details within a crisis.
- Ensure that any safeguarding (adult and child) issues are communicated and escalated as per specific on-site procedures.
- Represent StrongGuard Security UK, the client and other support agencies to their values during your duties.
- Cleaning duties as per the site cleaning schedule, if required.

**Applicants must have / be**:

- Flexible and reliable with an excellent attendance and punctuality record.
- Smart and approachable.
- Excellent customer service and communication skills, verbal, written and listening.
- A team player with a positive, solution focused approach.
- Enthusiastic and must enjoy working with people.
- Able to communicate at all levels and with people whose first language is not English.
- Be able to maintain professionalism (professional boundaries) when dealing with situations which may be stressful, demanding, and challenging.
- Must be able to communicate clearly, sometimes over sensitive and / or complex issues in a non-judgmental way.
- A valid SIA (Door Supervision or Security) licence preferred but not essential as training will be given.

The applicant would ideally hold a valid First Aid certificate; however, this is not essential, and training will be given.

The applicant would ideally have access to a vehicle, due to shift times.

**Pre-Employment Screening & Vetting**:
Start - following satisfactory interview, background checks and DBS.

Applicants must be able to provide a minimum of 10 years checkable employment / unemployment / educational history, with no gaps greater than 30 days.

This is required for Screening and Vetting as per the current BS 7858.

**About StrongGuard Security UK**

StrongGuard Security UK is an accredited, multi-faceted and award-winning national security and risk management provider, specialising in Manned Guarding, Monitoring & Response and Risk Services & Consultancy.

We are an Equal Opportunities employer & SIA Approved Contractor.

**Why work for StrongGuard Security UK?**
- Appraisals
- Career Progression
- Employee Assistance Programme
- Employee Awards
- Employee Portal
- Excellent Uniform
- Great Hourly Rates
- Long Service Bonus
- Pension
- SIA Licence Renewal
- Team Events
- Training

**How to apply**

Pay: £23,487.77-£31,317.02 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Loyalty bonus
- Performance bonus

Application question(s):

- Are you able to provide a minimum of 5 years checkable history without any gaps?

**Experience**:

- Customer Service: 2 years (required)

Work Location: In person

Reference ID: 2165