Operational Lead
4 days ago
Are you looking for a realchallenge, do you feel you aredynamic, agood negotiatorand have the skills tomanage large groups of staff,do you have apro-activemanagement style? Then the Operational Lead for the CentralMedical Secretarial Service could be just the role you are looking for.
The post holder will provide operational leadership at a senior level for the Central Medical Secretarial Service, working closely with the Service Lead. The Central Medical Secretarial Service provides secretarial and administrative support for clinical teams across 22 specialties at the Broomfield, Braintree and Greenbury sites and employs over 130 staff.
The role of Operational Lead will line manage two Band 5 managers as well as a team of 30 Surgical Administrative & Secretarial staff to deliver all required administrative and secretarial support for the clinical teams, including the transcription of all patient correspondence. This is an exceptionally challenging role so previous supervisory / management experience will be essential.
- The position will be responsible for line managing a proportion of allocated staff and will also be accountable for supporting the Lead to deliver support to clinical staff and patient’s in accordance with agreed objectives, targets, quality standards, controls and within resource constraints. The role will deputise for the Service Lead as required.
- Provide day to day visible operational management and professional support to all medical secretarial staff including service leadership and guidance for Lorenzo and Speech Exec, 18 week RTT PTL, diagnostics, HRC reports
- Identify cost pressures, service development and cost improvement plans. Develop business cases to meet service requirements
- Lead and direct teams to identify areas of mismatch between capacity and demand and work to ensure these are resolved
- Work closely with the Service Lead to manage and monitor performance so the service meets it financial and operational targets
- Support the development and implementation of new systems and processes
- Develop team morale and motivation through effective personal leadership ensuring views and decisions are communicated both up and down the management structure
MSE is now one of the largest Trusts in the country and the work we do is challenging, interesting and hugely varied, reflecting the demographic mix of our patients.
Full details of the responsibilities of the role can be reviewed in the Job Description which also includes a Person Specification.
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