Hotel Night Porter

2 weeks ago

York, United Kingdom Aldwark Manor Estate Full time

**Job Ref**:ALD1193

**Branch**:Aldwark Manor

**Location**:Aldwark, Alne 10 miles north of York

**Salary/Benefits**:£12 per hour

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40 hours per week

**Posted date**:30/01/2024

**Closing date**:02/03/2024

**Job Title***

Position (job title)**:Night Porter**

Reports to: Night Porter Team Leader / Reception Manager

Location: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO61 1UF

Hours of work: 40 hours per week

**Benefits**:
**Apprenticeship and other development opportunities.**

**Share of gratuities.**

**Hospitality Rewards platform.**

**Employee Assistance Program.**

**Free meals on duty.**

**Refer a friend bonus.**

**Free golf for yourself and discounted for friends and family.**

**Uniform provided.**

**Food and Beverage Discount when dining at our Hotel of 20%**

Aldwark Manor Estate is a privately owned Hotel with Golf, Spa and Leisure facilities nestled in a picturesque village between York and Harrogate. Set in 185 acres of beautiful countryside, this luxury Hotel provides a complete escape for both business and leisure guests and is a popular.

Over the last few years, the Hotel has undergone major renovations in the bedrooms, restaurant, residents lounge, sports bar and all public areas with further plans to redevelop and expand throughout 2024 and 2025 increasing the number of Bedrooms, an additional fine dining restaurant, self-contained Golf facilities, as well an opulent new Spa with state-of-the-art facilities.

Our values: “Never be ordinary” in our product, quality or people with the aim of being “Always Aldwark” in meeting our guest’s and team expectations.

**Main duties and purpose of the role**:
- As Night Porter, you will offer night-hour assistance to guests in order to create an exceptional experience from check-in through check-out.-
- Achieve positive outcomes from Guest queries in a timely and efficient manner-
- Assist Guests with luggage and other requests, as necessary-
- Demonstrate a high level of customer service at all times-
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required-
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts-
- Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area-
- To set up our meetings and events spaces for conferences and private dinners, carrying out detailing to provide guests with an immaculately clean and welcoming space in accordance with their specific needs.-
- Carry out deep cleaning tasks such as vacuum cleaning, dusting and polishing, mopping. To thoroughly deep clean the public areas of the hotel.-
- Work closely alongside all other departments especially Reception to ensure excellent communication and be proactive in assisting other departments as required. This may include delivering room service, taking items to guest bedrooms, and answering the hotel phone.-
- Be assigned the role of Fire Warden in the event of an emergency evacuation as well as being trained as a fire evacuation chair user to assist our guests.-
- Assist Night Management with fire management, walks,-
- Follow health and safety procedures closely at all times particularly pertaining to the handling of waste and manual handling.-
- Maintain a comprehensive knowledge of safe chemical handling guidelines and best practice relating to the immaculate upkeep of back of house and public areas.The above is a non exhaustive list of duties and you are expected to undertake any other duties as requested by your Manager. The Company reserves the right to amend your job description in line with the changing demands of the business.

**About Us**

The Aldwark Manor Estate has been synonymous with luxury since it was established in 1978.

Elegant grounds, sensual design, elemental dining and grandeur at every turn, within 185 acres of countryside all contribute to its allure.

The Aldwark Manor Estate is an independent, indulgent luxury hotel in the Yorkshire countryside and provides the setting for unforgettable experiences.

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