Software Development Manager- Colleagues

3 weeks ago

Hertfordshire, United Kingdom Pontoon Full time

**Software Development Engineering Manager
- (Colleague functions) fully remote**
Permanent - Salary is competitive plus bonus
My client is a blue chip FMCG and retail brand that serve millions of customers every week from all over the globe. With over 6,000 stores internationally my client is a well-known household name that offer a number of exciting opportunities.
About the team
The Mobile Engineering team is a truly cross functional team responsible for both the functional software development as well as the running and operation of bespoke and product / SaaS based IT solutions.
You will be working within a very diverse team of highly motivated and talented individuals on business-critical software developments. Our teams are motivated and challenged, working in regular and sprints, across a range of technologies which together providehuge benefit to the wider business.
About the role
As the Software Development Engineering Manager, you positively impact the teams you lead, the people you manage and the products you are responsible for whilst helping build the right culture within your domain. You hire, develop and retain our Software DevelopmentEngineers to set them up for success. You build performing teams that consistently deliver quality software, whilst empowering your engineers to own technical decisions. You work effectively with your stakeholders and product teams to ensure the right outcomesare delivered. You play a key role in formulating the technical strategy and roadmap for your area.
We have a number of squads covering our key technologies and responsibilities, this squad is the
- Colleague squad - Responsible for the in-life customer support systems used by colleagues in Contact Centres (Voice & Webchat) and our in-store colleagues at our Phone Shops. The technology stack is primarily based on SalesForce Service Cloud with integrationsto other systems, such as IVRs and other backend systems.
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- Skills & Experience:
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- This role particular role is for the Software Development Engineering Manager for Colleague facings technologies. As such, we are looking for the following skills & experience:

- Source code systems and branching strategies; Github and Github Actions
- Secure SDLC development
- SalesForce Service Cloud development and architecture expertise. Ideally working towards toward Application Architect, Systems Architect and / or Technical Architect certification.
- Integration experience across a wide range of back-ends and technologies
- Integration with Contact Centre technologies such as IVRs, Voice Recognition, Call / Screen recording etc whilst ensuring PCI and GDPR compliance
- Support and enhancing Service and Security Management through comprehensive logging and monitoring
Key Responsibilities:

- Leads a team of Software Development Engineers responsible for the particular technology to build the features the business needs in a timely, predictable and quality way
- Using specialist knowledge to set direction and lead the team
- Setting and defining standards and best practice along with implementing improvements to tooling
- Monitoring the platform across value streams and ensure platform capabilities are developed on in a consistent and coordinated approach.
- A trusted expert who is responsible for building up the right capabilities for their people, equipping them with the skills, tools, and standard approaches to deliver technical excellence
- Monitoring the level of technical debt within the platform and ensure this is well documented, encouraging solutions to be developed that minimizes the impact to technical debt accumulation
- Independently solves complex cross-business technical problems
- Work with third party providers where necessary offering direction, support and documentation
- Creating business justifications for when and why platforms need upgrading and present these to Product Owners & Stakeholders, when necessary, in an articulate manner for an audience that may not be technical.
- Providing effective performance management processes and mechanisms for their Software Development Engineers and measuring performance and improvement.
- Providing an inclusive environment where Engineers have freedom and safety to innovate, experiment, and learn from failure
- Providing open and effective communication channels leading to greater knowledge transfer within squads and across squads.
- Recruitment, development and retention of technical Engineers including career pathway development for all technical squad members.
- Provide line management duties for Software Development Engineers within their technical area with a view to focussing on coaching and mentoring techniques that align to agile principles.
- Serve as a senior coach and advisor to Squads. Remaining close enough to the Squads to add value and to be an informed manager, while staying far enough away to let them problem-solve on their own
- Support squad members and Product Owners in knowledge transition between both Squads and the wider Organisation by enabling clear and concise communication channels
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- Pontoon is an employment consultancy and operates as an equal opportunity's employer.
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