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Customer Advisor

4 months ago

Oldbury, United Kingdom The AA Full time

**This is the job**:
**Department**: Electric Vehicle Support - Customer Advisor

**Salary**: £24,500

**Location**: Oldbury

**Workstyle**: Office Based (Resident Working)

**Contract**: Permanent Full-time

**Hours**: 4 days on 4 days off (avg. 40 hrs p/w). Shifts between 06:00-20:45.

As an EV Support Customer Advisor in our Oldbury office, you’ll join the Assist Centre team, mastering our products to aid customers in need. You’ll handle calls efficiently, ensuring each customer feels important. Challenges may arise with unhappy customers, but our strong team spirit supports you through any difficulties.

**What does the job entail?**
- Utilise scripts to assess situations and determine actions
- Keep up-to-date with products and services to resolve customer queries
- Commit to providing the best customer service using available resources
- Stay composed during busy periods, delivering consistent service
- Aim to provide a top-class experience, upholding our iconic brand’s reputation

**Requirements**:
We value potential over past experience. Once you apply, you'll complete our behavioural assessment to discover if you are a natural fit for the role. We are looking for:
**Problem solvers** who make quick, logical decisions

**Self-starters** who take pride in their work

Individuals who remain **composed under pressure**

**Why Choose the AA?**

The AA offers a legacy of safety and service. You’ll be at the forefront of automotive innovation and customer care, contributing to our reputation for excellence. You’re not just part of a team; you’re a key player in setting industry standards.

As well as a competitive salary and a collaborative and driven work environment with supportive colleagues, you will also receive access to a range of AA staff and member benefits including:

- 23 days annual leave
- Free AA breakdown membership
- Discounts on healthcare, retail, and travel
- Reduced rates on AA insurance
- Inclusive networks and Employee Assistance Programme
- 24/7 remote GP service for you and your family
- A Worksave pension with generous employer contribution

**What happens next?**

**Interview**: If you match our behavioural profile, you will be invited to attend a final interview with our team

**Onboarding**: We will carry out your pre-employment checks before you receive your contract, which can be signed electronically

**Training**: Begin your 3-4 week classroom-based training before handling customer calls