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Customer and Retailer Care Advisor

7 months ago

Consett, United Kingdom ERWIN HYMER GROUP UK LTD Full time

Are you a looking for **fantastic opportunity** to work as a **Customer Care Advisor**, with a leading manufacturer?

Do you want to join a business that makes products for people that are going places and is going places itself?

**We may have just the role for you**

**Who are we?**

As a leading manufacturer of Caravans, Campervans and Motorhomes, employing over 580 staff at our Consett site, our thriving manufacturing plant is at the heart of our company. Erwin Hymer Group UK build the biggest and best-known brands in the sector: Elddis, Compass, Xplore and Buccaneer. Our company is part of German-based Erwin Hymer Group and owned by US giant, THOR Industries, Inc., the **World’s largest leisure vehicle manufacturer**.

**What you can expect**

Salary £23,322

Generous Company pension

Private Medical Cover

25 days holiday + 8 bank holidays

39 hours per week

Mon - Thu 8:00am to 5.00pm

Fri 8:00am to 1:00pm

Free Onsite parking

Employee Benefits Hub giving access to discounts at thousands of partner brands

Cycle to work scheme

Site based role

**About the role**

You will be working as part of the Customer and Retailer care team, providing excellent customer service through a high-quality speed of response. The team processes warranty claims, identifies parts, and handles customer correspondence and telephone calls. You won’t be dealing with all of these areas at once, but you could have the opportunity to develop your knowledge and progress into different areas of the team.
- Dealing efficiently and effectively with all types of Customer & Retailer telephone calls and correspondence including letter writing and warranty claim handling
- Ensuring all queries are followed up in a timely manner
- Liaising with all relevant departments within the company to resolve customer issues, ensuring timely answers to queries
- Working as part of a team responsible for processing PDI's, Warranty claims and Aftersales order forms
- Covering reception duties as and when required, dealing speedily and accurately with incoming telephone calls via the switchboard and greeting visitors
- General office duties which will include handling incoming and outgoing post, scanning, filing and photocopying

**What are we looking for?**
- GCSE in English and Maths or equivalent
- Understanding of IT systems
- Knowledge of Microsoft Office packages e.g. Word, Excel
- Experience of dealing with difficult situations regarding customer service
- Excellent verbal and written communication
- Strong organisational skills
- IT literate
- Ability to build up collaborative working relationships (both externally and internally)
- Ability to work effectively under pressure
- Ability to be resourceful and proactive
- Ability to work without supervision, on own initiative and prioritise tasks
- Flexible, reliable and adaptable
- Good Time management

Customer Care #Customer Services #Administration

**Job Types**: Full-time, Permanent

**Salary**: £23,322.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Do you have any unspent convictions?

Work Location: In person