Service Delivery Manager

4 weeks ago


London, United Kingdom ACS Performance Full time

As the **Service Delivery Manager** you will be responsible for managing their global peer review, production, and print supplier base.
- Manage the operational relationship with the supplier base, ensuring KPIs are set, achieved, and maintained
- Implement a programme of strategic and operational projects that deliver benefit to our customers, focusing particularly on workflows and technology
- Drive efficiencies and cost savings via process improvement, change management, and through data-driven decisions
- Collaborate with product leads across journals, books, and case studies, translating needs into actions

To be successful in this role of **Service Delivery Manager**we would love to speak to anyone who has experience of:

- Experience of managing Indian supplier teams with the ability to build strong relationships
- In-depth knowledge of publishing operations and content delivery
- Excellent analytical and organisational skills
- A good understanding of emerging supplier technologies aimed at promoting efficiencies
- The ability to move between collaborative and autonomous working with ease
- A mindset of continuous improvement, embracing innovation and new ways of working



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