Commercial Liability Claims Handler
3 months ago
**About us**:
We are Direct Line Group - home to some of the country's best-known brands including Direct Line, Churchill, Privilege, Greenflag, and NIG. Our vision is to create a world where insurance is personal, inclusive, and a force for good, and our purpose is to help people carry on with their lives
- giving them peace of mind now and in the future.
This is an exciting opportunity to join our **Commercial Liability Claims **team **as a **Commercial **Liability Claims Handler** at our Manchester office on a full time, permanent basis.
**The role**:
You will report to the Commercial Claims Team Leader and work with a dedicated team of Claims Handlers, where you will play an important part in ensuring our Commercial customers have their claims handled in a fair and efficient manner. With the team working on different DLG brands across the products that we insure, it's a great opportunity to expand brand and product knowledge
**What you'll be doing**:
You will be responsible for the validation, investigation, negotiation, and fulfilment of Commercial Liability claims within a defined handling authority limit and have end-to-end ownership for each claim. Your caseload will consist of injury, TPPD and defective workmanship claims
**What we're looking for**:
- A passion for delivering excellent customer service for both direct customers and Brokers
- Excellent communication skills, both verbal and written
- Ability to work in a fast-paced environment, whilst maintaining high attention to detail
- Pro-active and strong negotiation skills
- Experience of handling Injury claims, preferably in the EL/PL environment
- Experience of handling TPPD claims desirable
**Ways of Working**:
Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you.
Read our flexible working approach here.
**Benefits**:
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:
- Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want)
- Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year
- 50% off home, motor and pet insurance
- Free travel insurance and Green Flag breakdown cover
- Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
- Buy-as-you-earn share scheme
- Employee discounts and cashback***
**Being yourself**:
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
**Hours**:35 hours (Monday - Friday, 9am - 5pm)
**Location**:Manchester, The Bloc, M2 3AW
**Hybrid Working**: We have a hybrid model with a virtual-first approach which means you would work from home and be in the office one day a week.
LI-Hybrid
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