Customer Care Coordinator

3 weeks ago


Bathgate, United Kingdom Pettigrew Recruitment Group Ltd Full time

**Are a Customer Care Coordinator in their Bathgate area looking for a new role?**

The Customer Care Coordinator will communicate with customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide information about any problems that they may have, to record that information carefully on the system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.

Reporting into the Customer Care Manager, this role will include:

- Providing an effective support function to homeowners.
- Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures.
- Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs.
- Responding to incoming communications from homeowners in accordance with company guidelines.
- Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion.
- Complying with responsibilities as defined in the Group’s HS&E Policy and ensure compliance throughout team.
- Carrying out general administration duties.

What we need from you?
- Previous Customer Care experience within a fast paced and busy environment.
- Experience within the housing or construction industry is desired but not essential.
- The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills.
- You must be IT literate, with a good working knowledge of Word, Excel and Outlook.
- Knowledge of COINS is an advantage but not essential as training will be provided.

This is an opportunity for you to realise your full potential through industry-leading training and clearly signposted career paths. This developer promotes an environment where hard graft and team spirit means real variety, satisfaction and rewards.

**Ready to get started? Reach out to Sam for more information on 01738 317327.**

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Bathgate: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Reference ID: PRG1152



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