Clinic Coordinator

**Clinic Coordinator**

**MediServices Healthcare - Redditch B98**

**Monday - Friday 9am-5pm (optional 8am-4pm shift on a rota once trained)**

**Salary Range £24,000 starting**

**(Telephone On-call responsibilities - weekends on a rota - paid as extra)**

**Role and Responsibilities**

To provide administrative support through the booking of clinics and investigatory procedures, to support NHS trusts to relieve waiting list pressures and enable departments to run at maximum efficiency. The focus will be on delivering customer service excellence, relationship building and putting patients first.

**Main Duties and Responsibilities**
- Liaise with hospitals, patients, clinicians, sonographers and healthcare staff to book clinics and investigatory procedures.
- Maintain internal databases, for example, SharePoint, Clinic Office, Outlook and Excel.
- Maintain organisational systems and processes to ensure efficient control and storage of all information and records.
- Undertake a range of record-keeping and monitoring tasks, complying with GDPR, patient confidentiality and organisational requirements.
- Accurate and timely issuing of all appointment letters and reminders.
- Book Health Care Assistants where required.
- Conduct patient satisfaction surveys.
- Monitoring consumable levels.
- Comply with organisational policies and procedures at all times.
- Supporting with the onboarding of new team members and apprentices.
- Undertake clinic visits and HCA responsibilities where required.
- Identify when patients might breach and alert Senior Clinic Coordinator / Service Manager.
- To undertake any other reasonable duties in line with the general responsibility of the post, including:

- Providing administrative support to the management team.
- Undertake appropriate training and development activities to meet the requirements of the post.

**Person Specification**

**Qualifications and Experience**
- GCSE (Grade C or above) in English and Maths, or equivalent. Essential
- Relevant experience within a busy clinic coordination or administrative role. Essential
- Car owner/driver and willing to use own transport for business purposes for occasional travel to clinics or hospitals. Essential
- Experience of working in a medical or healthcare environment. Desirable
- Experience of clinic coordination. Desirable

**Knowledge and Skills**
- Ability to work under pressure and remain focused on key tasks. Essential
- Excellent communication skills and interpersonal skills in some cases where there are barriers to communication or understanding. Essential
- Confident and professional telephone manner. Essential
- Ability to work well with others as part of a team. Essential
- Work on own initiative and be self-motivated. Essential
- Excellent attention to detail and the ability to multi-task. Essential
- Reliable with excellent time-keeping skills. Essential
- Good organisational and planning skills. Essential
- Ability to multi task across departments and activities, whilst maintaining accuracy. Essential
- The ability to be flexible and to work outside normal office hours on occasion. Essential
- Ability to think out of the box and find quick solutions and alternatives. Essential.
- Lone working and working autonomously. Desirable

**Other**
- The ability to understand and respect confidentiality.
- Passion for undertaking training and personal development.
- UK driving license and access to own transport.
- Willingness to travel to clinics when required.

**DBS**

Disclosure Barring (DBS) (formerly CRB) checks are mandatory. Criminal records will be taken into account for recruitment purposes only when the conviction is relevant. Having an unspent conviction will not necessarily bar you from employment. This will depend on the circumstances and background to the offence and the position you have applied for. Failure to disclose any “unspent” convictions may result in the offer of employment being withdrawn or if appointed could lead to dismissal. The Disclosure Barring Service (DBS) has published a Code of Practice for organisations undertaking DBS checks and a copy is available on request.

Our workplace is built on acceptance, respect and inclusion where everyone feels they belong and can make meaningful contributions. We encourage applicant regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identify, family or parental status. If you need any assistance during the recruitment process, please let us know.

To move to the next stage of the recruitment process, you will need to complete the online assessment for which a link will be sent if you are successful during the first sift.

**Job Types**: Full-time, Permanent

Pay: From £24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

**Experience**:

- Adminis