Housing & Support Officer - Wokingham (116/22)

4 weeks ago

Wokingham, United Kingdom Transform Housing & Support Full time

**Housing & Support Officer - Wokingham**

**£21,500 - £24,250 per annum (dependent on experience)**

**Additional payment for out of hours cover plus benefits**

Have you got the passion and resilience to support and empower our clients to develop their independence and daily living skills?
- To work as part of a team to provide high-quality housing and support services to the following client groups: people with mental health issues, with or in recovery from substance dependency issues, older people, young people aged 18 to 25, people with a disability, people living in temporary accommodation, families or single people who are homeless or at risk of homelessness.
- To support and empower named clients by providing holistic trauma-informed one to one support to encourage their personal development whilst effectively managing risk, to achieve their personal goals and live as independently as possible.
- To carry out housing management activities such as rent collection, tenancy enforcement, reporting maintenance issues and health and safety checks for named clients, ensuring a firm but empathetic approach to support clients to maintain their tenancies.

About You:
Previous experience of providing support to young people, homeless people / families, people with mental health problems, people with learning disabilities or people with substance misuse issues is desirable. Knowledge and understanding of the benefits system and experience of supported housing would be an advantage.

You must be able to assess risk, and to empower clients to take informed and appropriate risks while reducing any which could limit their independence. An understanding of safeguarding issues and a commitment to protect all adults and children using or visiting Transform’s services is essential.

You must be a professional and confident communicator able to communicate effectively in person, by phone, or in writing with a wide range of people; having the ability also to keep the financial records required for monitoring the collection of weekly charges, arrears, petty cash etc.

You will have an understanding of, and commitment to, client consultation thus supporting clients to shape and influence the services provided to them, including the development and review of their individual support plans.

Administrative skills and the ability to produce accurate and relevant work is essential, which in turn will require you to have a good level of IT skills, especially (MS Office) Word and Outlook.

You must have a full, valid driving licence, as well as the use of your own car for work purposes. You will have the ability to work outside of normal working hours, and to regular take part in the out of hours on-call rota.

Enhanced DBS clearance will also be required.

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