Claims Specialist

**About the Team**

We are a large team of Claims Analysts and a Claims Specialists working with a key client to handle claims. Our portfolio includes Group and Individual Income Protection product lines. We speak with claimants directly, running the end-to-end claims customer journey.

**About the Role**

The Claims Specialist is responsible for maintaining Swiss Re’s risk profitability through sound claims management decisions and customer service excellence.

Main Duties:

- Proactively and appropriately handle a portfolio of new and existing claims in accordance with Swiss Re’s claims philosophy and any philosophy agreed with our client
- Providing excellent customer service to clients and claimants demonstrating strong verbal (using telephone) and written communication skills
- Manage the right claims towards desired outcomes, such as return to work opportunities for customers.
- Supervising the claims' portfolio ensuring that all claims are reviewed appropriately, and outstanding requirements followed up in accordance with procedures
- Provide quality claims input to the business as the need arises eg. changes to philosophy and best standards
- Support the business and promote technical expertise eg. participation in claim seminars, training and audits
- Contribute to business projects and initiatives ensuring relevant claims issues are considered in broader based company activities

**About You**
- At least 2 years experience in the insurance industry and an income protection claims assessment role preferred
- Medical, occupation, avocation and financial technical knowledge relevant to claims assessment highly desirable
- Full understanding of relevant standard methodology issues and initiatives which impact on bottom line results
- You have excellent interpersonal skills including strong negotiation and influencing skills
- You will have ability to handle multiple sources of information and pay attention to detail
- Good knowledge of excel, data analytics and management information reporting highly desirable
- Solid understanding of the UK regulatory environment to include but not limited to: FCA and FOS is a plus

**About Swiss Re**

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.

**Job Types**: Full-time, Permanent

**Benefits**:

- Flexitime

Schedule:

- 8 hour shift
- Flexitime
- Monday to Friday

Work Location: One location

Reference ID: 120721