Client Service

3 weeks ago


Canary Wharf, United Kingdom JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Your role as the Service Delivery Lead for Europe, Middle East and Africa of Client Service and Implementations is critical to the successful delivery of the target operating model at one of the world's most iconic financial institutions.

As an Client Service & Implementations - Service Delivery Lead - Vice President in Payments for Europe, Middle East and Africa, you will be leading multiple workstreams and providing support for various initiatives including associated business and client related projects. You will work closely with the business and Senior Stakeholders to implement a successful target operating model that drives performance, makes best use of capacity, increases engagement and alignment to our partners leading to enhancements in the overall client experience. You will be responsible for the end-to-end project delivery of key initiatives aiming to optimize the client and customer experience. You will work closely with Client Service & Implementations Team Leads, Sales, Product, Operations and Technology partners and will provide Senior Stakeholders with comprehensive regular updates on all client experience and transformation initiatives.

**Job responsibilities**
- Drives the support of specific workstreams and assists in the development and deployment of the Strategic Target Operating model for Client Service & Implementation in the region
- Leads sub-working groups or creates key project deliverables to support development of strategic operating model
- Implements a successful interaction model between Client Service & Implementations, Sales, Product, Operations and Technology partners
- Provides transparency to key stakeholders on the design and implementation of the target operating model for Client Service & Implementations
- Partners with Business Management to drive performance by providing meaningful metrics (Implementation revenues, cycle times, Service Reviews, Service Level Agreements and Client Satisfaction) including quarterly targets which demonstrates progress and identifies improvement areas
- Maintains project plans, metrics, risk/issues as well as development and occasional presentation of project status reports / updates to the organization and senior management
- Provides ad hoc project or business support as necessary on other projects
- Manages communication of status updates to stakeholders and Senior Management through scorecards

**Required qualifications, capabilities, and skills**
- Bachelor’s degree in Business, Finance, Economics, or other related area
- Previous project management experience in Banking
- Experience leading large scale projects and ability to deal with stakeholders at a Senior Level
- Presents well to senior and global business heads
- Experience in developing project plans, business analysis, and their execution
- Strong analytical capabilities and attention to detail; capable of synthesizing and summarizing complex data or findings to drive decision making
- Strong organizational and time management skills
- Ability to demonstrate personal initiative, ownership and accountability
- Effective interpersonal, relationship building and influencing skills
- Ability to effectively communicate (oral and written) and partner with key stakeholders to help advance project agenda
- Able to work in a fast paced, results driven environment

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.


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