Service Executive Team Associate

3 weeks ago

London, United Kingdom Deutsche Bank Full time

**Job Title **Service Executive Team Associate

**Location **London

**Corporate Title **Associate

The Service Executive Team (SET) acts as centre of excellence for all account management functions in support of the Front Office to meet the clients’ needs.

In this role you will support Private Banking Relationship Managers (RMs) and Client Service Executives (CSEs) in the day-to-day management of their clients, by performing a set of tasks as described in the objectives below. In general, this consists of providing administrative and operational support in servicing Private Banking clients throughout the relationship lifecycle.

**What we’ll offer you**

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

**Hybrid Working**

We understand that employee expectations and preferences are changing. We have implemented a Hybrid Working Model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them.

You can expect:

- Competitive salary and non-contributory pension
- 30 days’ holiday plus bank holidays, with the option to purchase additional days
- Life Assurance and Private Healthcare for you and your family
- A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
- The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

**Your key responsibilities**
- Uphold the highest Private Banking standards for service quality
- Provide general support to Relationship Managers and Client Service Executives in their day-to-day responsibilities, liaising with Operations, Lending and other teams where required. This will include, new portfolio setup, portfolio pricing setup, account activity monitoring, payments and asset transfers processing, Lombard loan processing and account closure management
- Resolve client inquiries in a timely and professional manner through effective interaction with RMs and CSEs and the respective internal stakeholders
- Uphold the highest conduct and regulatory standards to ensure all regulatory and compliance policies and procedures are met to mitigate risks and ensure that the Bank is fully protected
- Proactively look to streamline processes and promote initiatives to improve both client experience and remove internal deficiencies
- Support any department initiatives as required beyond the day-to-day function

**Your skills and experience**
- Educated to degree level or equivalent qualification/relevant work experience
- United Kingdom regulatory qualifications preferred
- Previous relevant experience in a Private Banking/ Wealth Management support function mandatory
- Good understanding of Wealth Management products and services and regulatory environment
- Previous experience in using Avaloq
- Excellent communicator with a high degree of professionalism, ownership and accountability

**How we’ll support you**
- Flexible working to assist you balance your personal priorities
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
- We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (for example, screen readers, assistive hearing devices, adapted keyboards)

**About us and our teams**

Deutsche Bank is the leading German bank with strong European roots and a global network.

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

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