Cleaning Support Manager

4 days ago


West Bromwich, United Kingdom Jones Lang LaSalle Full time

The Role

The service delivery manager will supervisor the cleaning staff and site supervisors. You will liaise with the regional services manager to ensure service delivery and performance management on all designated site. You will also undertake cleaning worksin the event of staff absence

Day to Day
- Establish and monitor the operational service level to ensure contract KPI’s are achieved
- Ensure that a consistent level of service delivery is provided across each Site within the specified region
- Develop client relationship
- Innovative supervision to meet changing business or operational circumstances
- General support on Contract issues.
- Full understanding of Contract SLA and KPI requirements.
- personal site inspections are to be conducted at an appropriate frequency
- Provide support & guidance, source suitable solutions on all operational issues
- Company image is maintained through attention to standard of dress, equipment, machinery and conduct of all staff including sub-contractors on customers premises
- Contract induction and training
- Attendance of internal and external meetings as required
- Analysis of any service failures
- Data and record management
- training, communication and adherence to cleaning programme
- Health & Safety and Environmental compliance
- Client requests are dealt with within agreed time scales
- Immediate remedial action is taken as necessary
- Cleaning operatives are recruited and selected according to company policy and rules/client policy where applicable
- New operatives to receive appropriate training within first five days
- Operatives are motivated and are kept informed about initiatives in integral which will affect them

Ensure that company policy is implemented, to include the following:

- Divisional Directives
- ISO 9002
- Health and Safety and COSHH Regulations
- Training Policy
- Disciplinary and Grievance Procedures

Skills & Experience

Essential Experience:

- Supervisory experience
- Cleaning experience

Essential Personal Aptitudes and Skills:

- Reliable and Flexible
- Ability to work alone and on own initiative
- A team player
- Conscientious
- Driving Licence Essential

We’re Integral, part of JLL. We’re a Facilities and Maintenance firm based across the UK. We work with organisations in Mechanical, Electrical and Fabric works with engineers nationwide to deliver engineering excellence for our clients. The Integral familyare the largest mobile hard services provider in the UK.

If you’re looking to step up your career, Integral and JLL are the perfect professional home. At Integral and JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changingfacilities and maintenance initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve yourambitions - join us at Integral and JLL

Applying

LI-LH1



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