IT Support Engineer

3 weeks ago

London, United Kingdom Recruitment Genius Full time

ABOUT YOU:
You will have a good grasp of IT fundamentals, such as Hardware and peripherals, Microsoft 365, Microsoft Server and Networking (LAN, WAN, firewalls and routers).
You are a self-starter with a real passion for learning everything about IT. You enjoy solving problems in a busy environment, demonstrate a strong work ethic and understand the importance of excellent client service.
THE ROLE:
The placement starts in Summer 2023 and will give you the opportunity to work as part of the Cloud Support Team to provide the best IT support. This is a broad role requiring a technical, analytical mind and requires you to communicate technical informationto clients at a non-technical level. Internal training and mentorship are the key to success and you will be guided by experienced IT professionals.
WHAT YOU WILL BE LEARNING/DOING:

- Become an SME in the Microsoft 365 and Office Suite
- Acting as the first point of contact for clients contacting the Support Team
- Follow ITIL-aligned processes involving Incident Management and Service Fulfilment
- Assisting with Windows and MAC hardware installations and configurations
- Work alongside engineers to deliver top tier tech support, ensuring all steps and information is logged in our ITSM solution
- Performing admin tasks such as user account creation
- Aid the service by creating and maintaining documentation such as technical fixes and quick reference guides
ESSENTIAL SKILLS/EXPERIENCE:

- A predicted 2.1 degree or above in a technical degree such as Computer Science/IT
- Basic understanding of the following: hardware and peripherals including PCs, laptops and printers, AV kits, Microsoft 365, Microsoft Server, Networking including LAN, WAN, firewalls and routers, Applications/software
- Great interpersonal skills and excellent telephone manner.
- Methodical approach to problem solving
- Ability to engage professionally and deliver an exceptional client experience
- An ability to work under pressure, respond to tight deadlines and prioritise workload
BENEFITS:

- L&D opportunities
- Regular career progression reviews
- 21 days holiday, public holidays and birthday off
- Private healthcare
- Cycle to work scheme
- Eyecare vouchers
- Friendly, inclusive, sustainable work environment
- Regular social events
ABOUT US:
Founded in 2004, we are eloquent IT geeks who really know our stuff. The company has grown consistently, creating new openings in our energetic team of talented people. We develop opportunities for all our driven individuals who are obsessed with up-skillingand passionate about technology, so they can thrive in a fast-paced environment.

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