Allocations and Onboarding Officer

6 months ago

London, United Kingdom One Housing Group Full time

**Allocations and Onboarding Officer**
We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs. We are part of Riverside, a group of complementary businesses with a charitable housing association at its core. We believe in creating places that people can call home, supporting people to live well and building lasting homes and communities.

The One Housing Customer Services teams are friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality, service we deliver to all of our customers.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

**Join our Customer Services team as an Allocations and Onboarding Officer**

Our Customer Services teams play a central role in achieving our vision. Our teams include our Customer Contact Centre and specialist teams like income collection, rent and service charges and resident management. Often acting as a first-point of contact for our customers we prize our accountability, empathy and a genuine self-desire to be helpful and informative.

We’re an organisation with strong values. We Care, We are Inclusive and We are Trusted. This is what makes us such a great team, working together as one to achieve our vision of Transforming Lives, Revitalising Neighbourhoods

**The role**
We have a fantastic opportunity for someone to join us in the position of Allocations and Onboarding Officer in Camden, London.

**Salary**: £33,000 - £35,000
**Location**: Hybrid, 2 days in the Camden office and 3 days working from home

Your responsibilities will include:

- Provide a professional and responsive allocations and onboarding service and the management of empty homes
- Ensure homes are let within all landlord/freeholder obligations, properties are advertised accurately, all relevant property and household checks are carried out, the correct tenancy is issued and the correct charges applied.
- Provide a seamless and skilled welcome for our new customers, from advertising the property right through to them being settled into their new home, ensuring they are aware of their responsibilities and the services and standards they can expect and that their details are correctly recorded in the relevant IT systems.
- Take a proactive approach to all aspects of lettings that includes (but is not limited to) home visits, tenancy terminations, property inspections, viewings and mutual exchanges to ensure satisfactory levels of performance that achieve or exceed agreed targets and objectives.
- Ensure the correct policies, procedures and processes relating to lettings, sign ups, tenancy commencements and voids are followed, that the property meets the lettable standard, and any outstanding repair or estate maintenance issue is reported and followed up
- Provide specialist advice and guidance to colleagues, residents and the general public on all matters relating to allocations, lettings, housing options and to support the sustainment of tenancy types.
- Responsible for dealing with any queries or complaints that are too complex for the Customer Service Centre, with the objective of continually reducing complaints and increasing customer satisfaction.
- Liaise with local authorities, other social landlords and partner agencies to deliver the service and to meet nomination agreements and achieve policy objectives and key performance indicators.
- Contribute to the team and other departments through active and constructive participation, providing support to colleagues as necessary to embed a Customer First culture and deliver the service customers expect and a home that meets their expectations and needs

**What you will need to succeed**
We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly.
- Experience of allocations, lettings and housing options
- Good level of IT skills and literacy, comfortable working flexibly
- Experience of lettings and tenancies
- Good team worker with a commitment to continuous improvement
- Understand and able to demonstrate customer care and service excellence
- Able to communicate effectively at all levels
- Professional, friendly, honest and open with a positive ‘can do’ attitude.
- Self-motivated, performance driven with the ability to organise own work and work under pressure
- Target and performance aware
- Knowledge of housing legalisation and regulatory requirements (Desirable)

**The offer**
- **Salary:£33,000 - £35,000**:

- **Your holidays are important to us.** Take up to 28 days annual leave plus bank holidays.
- **Lean travel.** Spread the cost of your commute with a season ticket loans and our Cycle2Work sch

  • Allocations & Lettings Officer

    6 months ago

    London, United Kingdom Novax Recruitment Ltd Full time

    **Allocations and Lettings officer** **Redbridge** **£24 P/H (Umbrella)** **Contract** We are currently looking for an experienced Allocations and Letting Officer, to allocate homes in line with the Housing allocations Scheme. **Experience and knowledge** Must have experience within Lettings Experience of effective record keeping Have knowledge of the...

  • Allocator - Beauty

    6 months ago

    London, United Kingdom Quest Search and Selection Full time

    Ref: JO-2301-110632 | £22000 - £25000 per annum + Benefits | Location:London, England | Added:24/08/23 Quest Search & Selection are partnering with this luxury multi-brand retail business that prides itself with working with some of the largest, global branded & own label Home, Beauty, Outdoor & Fashion brands. In this Allocator role you will monitor the...

  • Kyc Onboarding Officer

    6 months ago

    London, United Kingdom Barbara Houghton Associates Ltd Full time

    Our client a wholesale bank is seeking for a KYC Onboarding Officer to join their team on a permanent basis. Please note that this is a Hybrid role, 2 days in the office and 3 working from home. Responsibilities include but are not limited to: Complete KYC onboarding for new and existing customers by reviewing client documentation. Facilitating the...

  • Allocator

    5 months ago

    London, United Kingdom TRP Recruitment Full time

    Contract Type: - Full Time- Location: - London- Salary: - £23000 - £24000 per annum + excellent benefits- REF: - 4370_1692265938- We have an exciting opportunity for an Allocator to join a fantastic Premium Fashion Brand to work across the womenswear department. This role would suit a recent graduate with some retail knowledge or previous experience. You...

  • Allocator

    6 months ago

    London, United Kingdom Derek Rose Full time

    Job Title: Allocator Role Type: Full Time Department: Merchandising Role Base: Hybrid Reports to: Head of Merchandising Location: London - Marylebone **The Role**: We are looking for an Allocator to join our Merchandising team in our Marylebone office. You will be responsible for optimising the flow of stock through the business to DTC channels by means of...

  • Allocator

    5 months ago

    London, United Kingdom River Island Full time

    **Description**: We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together - and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts. The Distribution Hub ensures...

  • Allocator

    2 weeks ago

    London, United Kingdom Guidant Global Full time

    Job Description:Job Title: Outlet Allocator Duration: December 1st to May 23rd Hourly Rate: £15- £18Shifts: Monday to Friday - 8hr/day (4 days in the office, 1 day from home)Location: London SW1PAvailability: Immediate start or short notice requiredOrganisation Unit: Merchandising, Europe & Middle East, India & AfricaScope Of Job: EMEIAPURPOSE: Execute...

  • Allocator

    6 months ago

    London, United Kingdom schuh Full time

    **Allocator**: **schuh London Office** Oxford Circus London W1D 2LG Permanent Full-Time NEW! **About the role**: We have an exciting vacancy within the merchandising team for an Allocator and this position will be based in our London head office with the potential for a hybrid working spilt between home and the office. The Role & Responsibilities...

  • Property Allocation and Management Officer

    5 days ago

    London, Greater London, United Kingdom Carrington West Full time

    We are looking for a skilled professional to fill the role of Housing Advice Worker at Carrington West. The successful candidate will have a strong background in housing allocation and management, as well as excellent communication skills.The salary range for this position is £40,000 - £50,000 per year, based on experience. In this role, you will be...

  • Allocator

    6 months ago

    London, United Kingdom Selfridges Full time

    Job Introduction As an Allocator you will be responsible for ensuring that the correct stock is on the right place at the right time to maximise sales. You will be responsible for optimising the flow of stock through the business to the stores by means of auto re-ordering and allocation, while assisting the merchandising team with weekly, seasonal and...

  • Allocator

    2 weeks ago

    City of London, United Kingdom CV-Library Full time

    Job Description: Job Title: Outlet Allocator Duration: 02/12/2024 to 31/01/2025 Hourly Rate: £15- £18 Shifts: Monday to Friday - 8hr/day (4 days in the office, 1 day from home) Location: London SW1P Availability: Immediate start or short notice required Organisation Unit: Merchandising, Europe & Middle East, India & Africa Scope Of Job:...

  • Allocator

    2 weeks ago

    City of London, United Kingdom CV-Library Full time

    Job Description: Job Title: Outlet Allocator Duration: December 1st to May 23rd Hourly Rate: £15- £18 Shifts: Monday to Friday - 8hr/day (4 days in the office, 1 day from home) Location: London SW1P Availability: Immediate start or short notice required Organisation Unit: Merchandising, Europe & Middle East, India & Africa Scope Of Job:...

  • Allocator

    5 days ago

    London, United Kingdom Guidant Global Full time

    Job Description:Job Title: Outlet AllocatorWant to apply Read all the information about this position below, then hit the apply button. Duration: December 1st to May 23rd Hourly Rate: £15- £18Shifts: Monday to Friday - 8hr/day (4 days in the office, 1 day from home)Location: London SW1PAvailability: Immediate start or short notice requiredOrganisation...

  • Mandarin speaking KYC Onboarding Officer

    1 month ago

    London, United Kingdom CV-Library Full time

    To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina Ref: 22755 Job Title - Mandarin speaking KYC Onboarding Officer The Skills You'll Need: Fluent in Mandarin and English, relevant experience in a bank, preferably an international wholesale bank. Your New Salary: Depending on experience Hybrid, WFH 1...

  • Allocator

    6 months ago

    London, United Kingdom Selfridges Full time

    Allocator Job Introduction As an Allocator you will be responsible for ensuring that the correct stock is on the right place at the right time to maximise sales. You will be responsible for optimising the flow of stock through the business to the stores by means of auto re-ordering and allocation, while assisting the merchandising team with...

  • Allocator

    5 months ago

    London, United Kingdom River Island Full time

    **Description**: We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together - and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts. The Distribution Hub ensures...

  • Allocator

    5 months ago

    London, United Kingdom River Island Full time

    **Description**: We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together - and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts. The Distribution Hub ensures...

  • Allocations & Lettings Officer

    5 months ago

    London, United Kingdom Akton Recruitment Full time

    Ilford £23 Per Hour I am recruiting for a local authority who is looking for someone to responsible for allocating accommodation in line with part Part VI Housing Act 1996, essentially to council and register provider homes. Job Role Allocating permanent homes in line with the Housing Allocations Scheme through the choice based letting system. Complete...

  • Allocator

    5 months ago

    London, United Kingdom Michael Kors Full time

    Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! - Job Description - Michael Kors is always interested in hearing from talented, globally minded individuals who enjoy working in a creative...

  • Allocator

    6 months ago

    London, United Kingdom Michael Kors Full time

    Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! Kors is always interested in hearing from talented, globally minded individuals who enjoy working in a creative environment, then #korscareers...