Warehouse Contract Manager
3 weeks ago
Strive are a UK wide Supply Chain & Logistics management recruiter. Please visit strive. co. ukfor additional roles across engineering, production, warehouse & transport operations.
**Warehouse Contract Manager**
**Upto £45k + Benefits**
**Worcestershire**
Our client is a leading 3PL in the UK and we are delighted to assist them in their search for an experienced Warehouse professional as they look to recruit a Warehouse Contract Manager to be based across two dedicated customer facilities in Bristol and Worcester.
Key to this role is the management and maintenance of the customer contract, focusing on profitable business growth through customer rapport. The role may also have responsibility for staff based on site and will need to manage operations through a numberof direct reports, providing clear leadership and direction.
Reporting into the Business Unit Director, you will be responsible for embedding this brand new contract into our client’s UK network, working closely with the customer.
Key Duties for the role of Warehouse Contract Manager:
- Build and maintain excellent customer relationships with clients in order to develop a constantly improving service and achieve profitable business growth
- Hold regular customer reviews and provide them with clear business and operational reports with supporting analysis.
- Ensure all operational performance standards are met, monitored and maintained in accordance with contractual service level agreements.
- Take an active role in the Contracts growth strategy, through responsibility for key account development initiatives and identifying potential new customers
- Work within annual operating budget and enable good profit reporting through establishing and monitoring KPIs
- Manage the planning of the sites delivery network to ensure driver and vehicle optimum efficiency
- Provide a safe working environment, seeking opportunities to raise the profile of Health and Safety across the site
- Where directs report to this role, set clear goals and targets through the PDR process, recognise good performance and professionally manage poor performance
- Ensure all stock & inventory processes are optimised to ensure a consistent and lean workflow through the operation
- Implement best practice and ISO policies
- Experienced Logistics professional, graduate or with relevant qualifications who has thorough understanding of Warehouse & Transport Operations
- Demonstrable experience of customer relationship management
- Excellent understanding of stock & inventory process
- Ideally, able to demonstrate a sound understanding of ISO procedures and managing / leading operational audits
- Excellent communication and Project Management skills
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