Membership Administrator

4 weeks ago

London, United Kingdom British Psychoanalytic Council Full time

Job description

The British Psychoanalytic Council (BPC) is looking to appoint one full time Membership Officer or two part-time Membership Officers to be the lead administrative support of our membership functions. Reporting to the Head of Operations, the post holder will be responsible for the administrative functions that support the smooth running and ongoing success of the organisation around membership.

This is an interesting and varied role that acts as a first 'point of contact’ for the people we work with (such as Member Institutions, Registrants and queries from members of the public), as well as managing the administrative aspect of memberships, such as setting up new Registrants on our CRM system. The role also involves longer term project work such as overseeing the CPD audit, and improving and growing membership processes.

We are looking for enthusiastic and highly motivated individuals with previous administrative experience who are keen to join our small and friendly staff team. Occasionally this role would be asked to support evening committee meetings or on Saturdays.

**Working pattern**: flexible; we're looking for one or two people to cover Monday-Friday, 9am-5pm

**Salary**: £28000-30000 FTE

**Other benefits**: 28 days holiday pro-rata, plus statutory holidays and an employer pension contribution.

**Location**: hybrid working, currently with one day a week in the office (Archway, London)

**Application is by CV and a supporting statement (no longer than 2 pages) outlining how you meet the essential criteria.**

If you’re not sure if you meet the requirements but have transferable skills that you think would make you successful in this role, please do apply. If you’d like to discuss the role further, please do get in touch with our Head of Operations, Laura Dunn.

**Essential Criteria**
- One-year relevant experience in a relevant administrative role
- Ability to work flexibly in a small, close knit, multi tasking team; working with colleagues and on own initiative with mínimal supervision
- Ability to manage a wide-ranging workload and prioritise conflicting priorities as well as tracking progress on tasks
- Experience of working with databases and CRMs
- Experience of using Microsoft Office packages, particularly Word, Excel, and Outlook and Office 365
- A sensitive, tactful and diplomatic approach to working with a wide range of people
- Some knowledge of confidentiality and data protection
- Willingness and flexibility to work some evenings, and occasional Saturday, to attend meetings or conferences (time off in lieu is given)
- Commitment to BPC’s aims and objectives

**Desirable Criteria**
- Experience in working in a not-for
- profit charity and / or membership body in a similar role
- Experience of using a similar CRM (CiviCRM)
- Experience with WordPress and basic editing of website
- Knowledge of psychoanalysis and/or psychodynamic psychotherapy

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