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Sales Support Administrator

4 months ago

Bracknell, United Kingdom iHASCO Full time

**Sales Support Administrator**

**Role**:Permanent Contract

**Location**:IHASCO - Bracknell office

**Hours**:Monday - Friday, 9am - 5pm, with occasional earlier starts and later finishes (hybrid working available once passed probation)

**Salary**:£22,000 - £25,000

**Role Description and Responsibilities**:

- Salesforce or a similar software experience required_

This document outlines the role and responsibility of the Sales Support Administrator.

Whilst this list is as complete as practicably possible, there may be elements not included below that form part of the role that can reasonably be requested of the member of staff as appropriate. This document may also be updated in the future; however, this will be communicated with you in writing.

**Primary Functions**:
**About the role**:
To provide administrative support to the existing business sales team by processing, validating and managing orders, auditing orders in order to provide sales managers with regular insight into common issues and taking calls from clients when account managers are not available. Reporting into the Support Team Leader, you will also work alongside our Legal & Compliance Administrator who also supports the sales teams with client queries.

**Duties**:
This includes, but is not limited to:

- Processing and checking all new sales submitted by the Account Management team, to confirm that all relevant fields have been completed accurately and that Salesforce CRM records are correct.
- Confirm data accuracy by cross checking order values and relevant discounting with current Price Books.
- Work with the Finance team and Sales Managers to resolve any queries associated with orders and liaise with Account Managers to resolve these.
- Work with stakeholders to identify quick wins and improvements in processes and systems.
- Problem solving, identifying order and account issues and providing solutions within contract terms.
- Identifying opportunities to simplify how accounts are being managed, i.e. by recommending opportunities to migrate clients to alternative account types or account management methods.
- Highlighting inefficient working practices with managers and work with them to improve processes and practices.
- Maintain a high level of internal customer service and data accuracy.
- Stay up-to-date with new Salesforce features.
- Be available and willing to liaise with the internal Citation Group Salesforce team to resolve any bugs/issues identified as part of your work.
- Timely follow up of any outstanding queries.

**Skills/Requirement**:

- Excellent verbal and written communication skills
- Attention to detail
- Prepared to challenge
- Previous experience of process development; logical thinker
- Ability to work autonomously
- Meeting deadlines
- A team player with high level of dedication
- Computer literate; previous experience of working with Salesforce an advantage
- Reporting skills; excel knowledge essential
- Salesforce knowledge a distinct advantage

**Company Interests**:
Use best endeavours to ensure that the Company interests are promoted in the most positive manner.

This includes, but is not limited to:
- Portraying the Company in a positive way to internal and external parties
- Taking steps wherever possible to ensure that the Company maximises sales
- Considers Company financial performance when committing to any spend on behalf of the Company

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking
- Work from home

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Bracknell, RG12 1WA: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Bracknell, RG12 1WA

Reference ID: Sales Support Admin