Lymphoedema Assistant

The Lymphoedema Assistant will co-ordinate, organise and prepare the day-to-day running of the Lymphoedema clinics to ensure the delivery of an efficient service.
They will work as part of a team and alone under the direction and supervision of the Lymphoedema Lead Specialist and the Lymphoedema Practitioner, to assist with specified clinical duties and tasks, in the provision of an efficient, caring, patient focused service.
The post holder will contribute to in-group activities for Lymphoedema patients and will deal with queries from patients, Health Care Professionals and other agencies face to face and by telephone. The role will also involve administration and clerical duties including inputting data on computer systems.
The post holder will also support the ‘On the Ground Education Programme’ (OGEP) within the Lymphoedema service, this programme promotes joint working with other teams to raise awareness to identify patients with oedema and early referrals.
The post holder will be expected to travel to various locations within the health board

**The post holder will**:
- carry out delegated lymphoedema treatment programmes in a variety of settings (e.g. community clinics)
encourage patients/carers to adopt an active approach to regaining and
maintaining personal independence
collate and enter statistical data onto the departmental database
under take various administration and clerical duties
keep the work areas tidy, clean the equipment regularly and ensure that damaged or problem equipment is reported to Line Manager immediately
promote high standards of patient care guiding more junior colleagues and less experienced staff in departmental policies and procedures and acting as a point of contact for patients and their carers

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

**We live by our core values**:

- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

**The post holder will**:
- Carry out delegated lymphoedema treatment programmes in a variety of settings (e.g. community clinics)
Encourage patients/carers to adopt an active approach to regaining and
maintaining personal independence
Collate and enter statistical data onto the departmental database
under take various administration and clerical duties
Keep the work areas tidy, clean the equipment regularly and ensure that damaged or problem equipment is reported to Line Manager immediately
Promote high standards of patient care guiding more junior colleagues and less experienced staff in departmental policies and procedures and acting as a point of contact for patients and their carers.

Encouraging patients/carers in an active approach to regaining and
maintaining personal independence. This requires empathy, sensitivity, tact, persuasion and good interpersonal skills

Liaising with the Lymphoedema Lead Specialist/ Lymphoedema Practitioner and other members of the multi disciplinary team as necessary regarding patient care. In particular highlighting any variations to the expected outcomes from treatment programmes

Contributing to development of patient care by attending relevant team, department or other appropriate meetings and commenting on recommended changes to clinical care or service provision.

Providing information to the clinical staff within Lymphoedema Team in order that implementation of relevant Health Board, Directorate and Departmental Policies is enabled

Arranging and confirming appointments for treatment by telephone, post or face to face and also consultant follow-ups. This will also include rearranging patient appointments at short notice when therapists are absent due to unforeseen circumstances.

Responding appropriately to patient queries often dealing with anxious and distressed patients/carers face to face or by telephoneLiaising with Ambulance Service personnel to arrange transport for those patients who require it
Liaising with therapists and parents/carers to arrange delivery or fitting of compression garmentsPhotocopying, sending faxes, mail distribution, letters and data collection
Maintaining stock levels of all patient information leaflets
Registering and greeting patients and preparing patient records for the therapists
Scheduling/cancelling/re-arranging appointments
Physical assessment (Limb volume, height, weight, measurement)
Completion of manual treatment (Multi Layer Limb Bandaging [MLLB] - holding, lifting limb into position, passing bandages, washing and moisturising