Sales Operations

1 month ago


York, United Kingdom Talentspa Full time

**Our client is currently looking for a Sales Operations & Customer Success Manager EMEA to join their team in York.**

The Sales Operations (Customer Service, Product Support and Solutions Engineers) based in the UK, Germany and France at Edmund Optics are a committed, dynamic team, working together to meet the needs of their customers.

Excellence in Customer Service and Operations has been a critical ingredient of the company leadership for nearly 80 years. In this role you will be responsible for internal sales operations in the region EMEA, directly contributing to this goal.

**Salary: attractive annual base + bonus + generous benefit package**

**Sales Operations & Customer Success Manager EMEA Duties**:

- Manage the sales operations team with the objective of customer satisfaction, revenue growth, and profitability
- Achieve and safeguard world-class customer service and support, regarding quality, speed, and method of reacting to and resolving customers’ needs
- Drive continuous improvement initiatives to ensure operational excellence within the sales function in changing business environment, reduce complexity through higher standardization and streamlined processes (e.g. automation tools, templates, reports)
- Identify improvement and innovation potential in the processes and coordinate their implementation with external service providers / consultants and internal teams
- Ensure the "Customer First" culture by planning and enacting consistent customer experiences, ensuring post sales execution, managing customer life-cycles
- Recognize and develop sales opportunities and communicate with outside Sales Teams
- Work closely with the business lines to achieve customer success and support corporate initiatives
- Develop service level strategies for different customer needs
- Foster additional cooperative partnerships across the organization on the customer’s behalf

Reasonable accommodations may be made to enable individuals with disabilities to perform the duties.

**Sales Operations & Customer Success Manager EMEA Requirements**:

- Bachelor's degree or higher in Engineering, Economics or Business Administration or equivalent, ideally with related experience in a matrix organization
- Minimum of five (5) years managerial experience in technical business-to-business sales / customer service management
- Knowledgeable about sales processes, account development and ideally about information systems
- Experience with the concept of customer journey
- Proven leadership ability to effectively build and manage teams located in different European sites
- Business fluency in English, other European language skills beneficial
- Excellent communication, networking and interpersonal skills, also across cultures and organizational boundaries
- Ability to work in a fast-paced and team-oriented environment with hands-on mentality
- Willingness to travel internationally if needed

**About the company**:
**Sales Operations & Customer Success Manager EMEA Benefits**:

- A versatile and challenging position alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future-proof industry
- You will have the opportunity to work with highly motivated, self-driven and open-minded colleagues with a great team spirit, and can expect extensive training programs and internal development opportunities
- Company pension scheme
- Private medical & dental insurance
- Subsidised gym membership
- Company events
- and a lot more

All qualified applicants will receive consideration for employment without regard to nationality, ethnic and social origin, religion, gender, age, sexual orientation or identity and disability.


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