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Scheduler - Brize Norton & High Wycombe

4 months ago

High Wycombe, United Kingdom Equans Full time

**Domaine**: Fonctions Supports/Support administratif
- **Type d'emploi**: Standard
- **Temps de travail**:
**EQUANS are recruiting for a Scheduler to be based in either Brize Norton OX18 1DR or High Wycombe HP14 4XE. This is a permanent role, working full-time hours from 8am - 5pm Monday to Friday. On offer is a salary of up to £26,000 and benefits package.**

**What will you deliver?**
- Take customer calls, obtain full details of the call complying with data protection checks where required, and making appropriate and relevant appointments in accordance with policy, practice and KPI targets.
- Respond positively and manage efficiently all stakeholders/customers’ needs/support.
- Monitor progress on orders, communicating with customers/stakeholders where required.
- Effectively manage and plan client and surveyor appointments
- Offer a one stop shop in dealing with Complaints from start to finish.

**What can we offer you?**

On offer is a salary of £26000 and benefits package, which includes;
- Pension Scheme
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- 24/7 Employee Assistance Program and access to mental wellbeing app
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

**Who are we looking for?**
- Call handling experience
- Strong customer service
- Excellent excel skills and knowledge
- Knowledge of housing associations
- Experience of liaising between residents and trade operatives
- Driving license preferred

**Who are we?**:
Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

**What’s next?**:

- At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network._
- For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements._

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

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**Lieu de travail**: High Wycombe Buckinghamshire United Kingdom

**Itinéraire dans Google Maps**

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