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Receptionist

4 months ago

Eastbourne, United Kingdom The Grand Hotel, Eastbourne Full time

**Job Ref**:ELI2286

**Branch**:The Grand Hotel, Eastbourne

**Location**:The Grand Hotel, Eastbourne, Eastbourne

**Salary/Benefits**:Competitive Salary plus share of service charge*

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:35

**Posted date**:30/08/2023

**Closing date**:02/10/2023

Working with our Front of House Team, you will excel at proving guests with first class service, ensuring a smooth check-in/out service and deal with any enquiries swiftly and efficiently.

As the first port of call for guests, you will directly affect their impression and experience of staying within an Elite Hotel. We are proud of the level of service offered at our hotels and you will provide a pivotal role in maintaining these standards. Although specific hotel reception experience is not essential, you will need to have an understanding of what constitutes outstanding service. You will have excellent communication and administration skills as well as an eye for detail. Flexibilty is key due to working early or late shifts, weekends and bank holidays.

**Key Responsibilities**:

- To greet guests at the desk, and check them in and out, escorting guests to their rooms if concierge are unavailable.
- Receive payment of guests’ accounts and operate the PDQ machines.
- To check availability and take correct details in order to sell rooms at the best possible rates and to enter reservations into the computer.
- To act as cashier for the guests and other departments, including exchanging foreign currency.
- To be part of a warm caring, professional Receptionist Team
- To promote the Hotel over the telephone and know the facilities available in order to sell.
- To take brochure and tariff enquiries and enter reservations outside of Reservations office hours.
- To act as a Sales Person, promoting the image of the Hotel at all times.

**About us**

Affectionately known as “The White Palace” The Grand Hotel in Eastbourne has a well-earned reputation for excellence. With over 150 rooms, an award winning restaurant and 17 fully equipped meeting rooms, the hotel is able to cater for every occasion.
- At Elite Hotels we have a single minded unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about_

**Benefits**:

- service charge is dependent on sales performance and not guaranteed

Standing majestically along the Eastbourne seafront, The Grand Hotel is the only 5-star coastal hotel in the South East. The grandeur inside is typified by the breathtaking great hall, 152 bedrooms/suites and two award winning restaurants. A favourite with families, quality and service is paramount whether you are taking a dip in the outside pool, having afternoon tea or indulging in a spa treatment.

**The Hotel**:
Affectionately known as 'The White Palace', The Grand Hotel in Eastbourne has a well-earned reputation for excellence. With over 150 rooms, an award winning restaurant and 17 fully equipped meeting rooms, the hotel is able to cater for every occasion.

**Why work at The Grand Hotel**:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals - this could be you

**Benefits**
To support our staff we offer:

- Meals are provided by our talented kitchen team
- We have amazing recognition awards for exceptional customer service
- Reduced price stays in all of our hotels - where you are treated like a guest no matter who you are
- service charge is dependent on sales performance and not guaranteed