Telephone Agent

**Job title**

**Closing Date**: 24th March 2023
**Position Ref**: BH925

**Location**: Edinburgh/Blended working /Home

**Salary**: £20,008/This is a Grade 5 position

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

The role
- The Telephone Agent role sits in a team that administers energy saving loans and grants for individuals and small businesses.
- You will strive to provide a world class service and make the process of getting a grant or loan as easy as possible for applicants.

What you’ll do
- You will deliver excellent customer service to high quality standards to support loan and grant applicants.
- Answering enquiries within specified service levels

What you’ll bring
- Proven track record of delivering excellent customer service
- Excellent telephone and customer care skills with an ability to communicate effectively by telephone with a range of audiences including vulnerable customers
- Experience of handling customer complaints and first call resolution

This is a permanent position, and blended (home and office-based) working is possible for this role.

Energy Saving Trust offers a range of benefits to all employees such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our _careers_ page for more info.

For more information, please see job description below.

Applications close 5pm, 24th March 2023.
- Find out more about our commitment to creating a diverse, inclusive and equitable workplace here._

Due to current restrictions on office capacity the majority of our staff are working from home. Will we be happy to discuss how we are managing this and the transition to a blended working model at the interview stage with you.

**Job Types**: Full-time, Permanent

**Salary**: £20,008.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in leith

Application deadline: 24/03/2023
Reference ID: BH 925