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Customer Service Assistant

4 months ago

Margate, United Kingdom Game Nation Full time

We’re Game Nation, we’re the rising star operator of high street Slots Clubs. Rapidly expanding across the UK, we’re looking for talented people to join our business.

We’re currently recruiting for full and part time Customer Service Team Members for our Margate Venue.

Flexibility and a passion for dealing with customers are vital for these positions.

You will provide a high standard of customer service and safety to our customers and visitors to the site.

**You will have a number of key Responsibilities including**:

- Providing a warm welcome to every visitor, providing the best customer service experience possible
- Offering help to customers and visitors who may need assistance
- You will be friendly, professional and approachable at all times
- Help maintain a clean and tidy environment
- You will follow all health and safety procedures, including following Covid-19 processes
- Following Company’s Cash Procedures. Including handling cash and providing change to our customers
- Ensure that all cash transactions are carried out accurately and all financial transactions are recorded properly
- We operate a challenge 25 policy, as part of this policy you will be responsible for checking identification
- Assist with our promotions and marketing strategy
- Be fully compliant with our licensing objectives - full training will be given.

**We offer**
- Competitive salaries
- An opportunity to earn bonus payments
- Employee Assistance Programme
- Full use of our e-learning training platform and on the job training
- Refer a friend scheme
- Opportunities to progress throughout the business
- Full training
- Please note due to this vacancy being in an Adult Gaming Centre, ALL applicants needs to be 18 or over.
- Strictly no agencies

**Job Types**: Part-time, Permanent

**Salary**: £10.92 per hour

Schedule:

- Night shift
- Weekend availability

Application question(s):

- Can you confirm you are 18 or over, due to the industry of our business.

**Experience**:

- High Street Slots: 1 year (preferred)
- customer service: 2 years (required)

Work Location: In person