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Supervisor

4 months ago

Salford, United Kingdom The Fragrance Shop Full time

Supervisor Role

About The Fragrance Shop

Established in 1994, The Fragrance Shop is known for its passionate and innovative nature within the fragrance industry, and we are the UK’s largest, independent fragrance retailer. Our aim is to create mainstream and luxury fragrance, which is affordable and accessible for all, and we showcase over 130 luxury Fragrance brands in our stores

200+ nationwide and online The Fragrance Shop are on the lookout for a passionate, ambitious and experienced Store Assistant Manager to join our company

Role Overview

Responsible for helping to manage the store to achieve the Company objectives by providing excellent customer service. To maximize sales and establish efficient methods of operation and maximize profitability. The role will include leading customer service focus by playing a hands on role.

Key Responsibilities
- Develop plans and local initiatives to improve the store’s performance and contribution to the overall company results.
- Help to manage a team of consultants by training, coaching, delegating, and empowering them to provide excellent customer service in a friendly environment.
- Take a lead role in resolving customer queries and complaints.
- Ensure that all products are presented/displayed to their best advantage, following guidelines.
- Actively promote the company and the store in the local market place.
- Ensure that all products are correctly coded, priced and correct POS is used at all times.
- Continue to develop self and role by studying relevant training materials and store information.
- Carry out any reasonable tasks as requested by Store Manager/Area Manager/RM.
- All the above to be carried out in a timely, efficient and cost effective manner.

Required Experience
- Educated to GCSE level or equivalent.
- A minimum of 1 years of experience in a supervisory or management role (preferred)
- Working with store KPI’s and towards store targets
- Visual merchandising and commercial awareness to impact business knowledge.
- Flexibility to include evenings and weekends.

**Required Skills**:

- Customer service focused
- Adaptable with a ‘can do’ attitude
- Strong communicational and interpersonal skills

Package Details
- Competitive rate of pay
- Merchandise discount
- Exciting store incentives
- Training and development programmes

**Job Type**: Part-time
Part-time hours: 20hrs per week

**Salary**: £9.30-£9.80 per hour

**Benefits**:

- Employee discount

Schedule:

- Day shift
- Weekdays
- Weekend/Sunday

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: £9.50-£9.80 per hour

**Benefits**:

- Employee discount
- Flexitime

Schedule:

- 8 hour shift
- Day shift
- Flexitime
- Overtime
- Weekend availability
- Weekends only

Supplemental pay types:

- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Salford, M50 3AH: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (required)

Work Location: One location

Reference ID: Salford012
Expected start date: 01/03/2023