Collection Agent
2 weeks ago
**Collections Advisor (No Experience Required)**
Tenacious individuals needed to join our Embrace CX team.
Our modern approach to training provides you with the skills to deliver outstanding service through emotionally intelligent debt collection.
We at Embrace CX are energetic, forward thinking and resilient, we need our team to share these core values to join our fast-growing business.
We’re in the waterfront city of Portsmouth and want to hear from you.
**Your duties**
You will be handling, responding to and collecting payments through a B2B setting on every call. On a daily basis you will be speaking with already established customers in relation to their outstanding debt, guiding them through various solutions and helping them to find the best fit for their personal situation. Managing the calls to best represent the client brand whilst being focused on providing the most appropriate solution for the customer.
**Experience**
Previous customer service experience within transferable industries (Food & Beverage, Retail, Sales etc) is essential, you must demonstrate an enthusiasm for the delivery of a fantastic customer experience. Empathy, understanding and the ability to control conversations is important. Any experience in sales and or collections would be beneficial.
**Pay**
£10.42 per hour
**Benefits**
TasteCard Membership (Discounts in most bars / restaurants) - optional
Flight Club Membership (Discounts on hotels / flights) - optional
Coffee Club Membership (25% barista made drinks) - optional
Holiday bonus (+1 day every 6 months) - attendance based
Charity support (Employees vote for a chosen charity)
20 Days holiday per year (+ 8 Bank Holidays)
Free company merch (hoodies, Tees etc)
£50 a month bonus (attendance based)
Theme / Dress up days every month
Cinema Ticket Discounts - optional
Pizza Club Membership - optional
Quarterly Town Hall Events
Holiday Accrual Bonus
Attendance Bonus
On-site parking
On-site Cafe
**Working Hours**
Operational Hours: Mon - Sun (8:00 - 20:00) **_Shifts to fall within these hours_**
Typical Working Hours: Mon - Fri (08:45 - 17:45) *Subject to change*
Full training is provided by our team and our client
Full time (Minimum of 37.5 hours per week)
Start date - Monday 21st August 2023
*Must be able to commit fully to your first three months in the role*
**Where will I be based?**
Office based - must be able to commute to North End area (Portsmouth & surrounding area)
**Job Types**: Full-time, Permanent
**Salary**: £10.42 per hour
**Benefits**:
- Casual dress
- Company events
- Company pension
- Flexitime
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- Portsmouth, PO2 8AB: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Can you start on August 21st and commit to your first three months with us fully?
Work Location: In person
Application deadline: 18/08/2023
Reference ID: EMBCX245
Expected start date: 21/08/2023
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Collection Agent
4 days ago
Portsmouth, United Kingdom Embrace CX Full time**Collections Advisor (No Experience Required)** Tenacious individuals needed to join our Embrace CX team. Our modern approach to training provides you with the skills to deliver outstanding service through emotionally intelligent debt collection. We at Embrace CX are energetic, forward thinking and resilient, we need our team to share these core values...
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Portsmouth, United Kingdom Embrace CX Full time**Collections Advisor (No Experience Required)** Tenacious individuals needed to join our Embrace CX team. Our modern approach to training provides you with the skills to deliver outstanding service through emotionally intelligent debt collection. We at Embrace CX are energetic, forward thinking and resilient, we need our team to share these core values...
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