Shift Supervisor

6 months ago

StokeonTrent, United Kingdom The Red Lion Full time

Objectives/Purpose of Role

Deliver a positive guest experience by creating a warm, inviting and friendly environment. Lead, train and

motivate team members to maintain excellence and exceed guest expectations, leaving a lasting impression

that motivates guests to return with friends and family.

Responsibilities & Duties
- Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our

products and any special offers or events.
- Complete business opening and closing routines.
- Provide personalised recommendations that cater to the specific needs and preference of each

guest.
- Value regular guests by remembering their preferences and engaging in meaningful conversations.
- Check all guests are enjoying their meal and discuss the guest experience survey.
- Provide a fast and efficient service and ensure any guest queries and complaints are handled

promptly and professionally.
- Allocate job roles, and duties for the shift ensuring the team complete all appropriate company

documentation and due diligence.
- Conduct team briefs and debriefs to communicate sales and targets, ensuring effective

communication of results and performance to the team.
- Promote open communication with the entire team to ensure the delivery of outstanding service,

creating a supportive atmosphere where you assist other team members whenever possible.
- Lead and contribute to team meetings, offering your valuable insights.
- Maintain cleanliness and tidiness of the front of house, outdoor and toilet areas.
- Complete required business admin tasks and ensure accurate cash management and business

security.
- Complete cellar management duties, including the care of cask ales, conducting line checks and

ensuring cleaning procedures are followed.
- Ensure wastage is kept to a minimum by ensuring the team follow brand standards and all wastage

policies are recorded and followed.
- Action deliveries and report any lost or damaged delivery stock to the manager.
- Provide guidance, feedback to team members during shifts to enhance their skills and help deliver

great service.
- Keep up to date with business information, promotions and new products.

Job Description
- Shift Supervisor
- Participate in all in-house training, e-learning and the completion of assigned learning modules.
- Always adhere to brand standards, licencing laws and all company policies and procedures.

Key Skills & Behaviours

Do what I say I will
- Show accountability by taking ownership of tasks and delivering results proactively.

Think on my feet under pressure to keep things running smoothly
- Communicate effectively with both team members and guests, be open to feedback and collaborate

to find practical solutions to any issues that arise.

Recognise people are different and adapt to suit their needs
- Promote a positive and inclusive work environment that values teamwork, open communication and

diverse opinions, ensuring everyone’s voice is heard and valued.

Step into change with curiosity and an open mind
- Embrace change with an open mind, demonstrating a genuine interest in learning new approaches,

processes, and ideas by actively seeking information and asking questions.

Pull together when the going gets tough
- Display a collaborative and supportive approach during challenging times

**Job Types**: Full-time, Part-time

Pay: £11.94 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Cycle to work scheme
- Employee stock purchase plan
- Free parking
- On-site parking
- Store discount

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Supervising experience: 1 year (preferred)
- Restaurant management: 1 year (preferred)
- Bar management: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
- Management: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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