Technical Support Account Manager
5 days ago
I’m working with a company near Guildford who create an award-winning cloud & intranet solution who are looking for an Technical Support Account Manager to join their growing family.
Due to a huge amount of success the company are growing rapidly and expect to more than double in size in the next couple of years, so its an exciting time to join.
**Responsibilities**
- Technical support for clients
- Reduce support costs and increase customer satisfaction
- Meet support account management goals
- Liaise with the internal teams by becoming the communication for customer technical operations across the board from sales to deployment
- Collaborate on all upgrades
- Maintaining client information and documentation for support
**You will need**
- Clear written and verbal English communication skills
- 5+ years working in a customer facing role
- Good understanding of SaaS business, sales, and service and service operation cycles
- Be able to work at a senior management level strong technical knowledge
- Strong desire to work in a client facing role
**It would also be great if you have**
- Previous support engineering
- ITIL and project management certifications
- University / College degree that’s technology related
This is a great opportunity to join a successful growing business and work with colleagues who are as excited about tech as your are, they also offer;
They have beautiful offices outside Guildford with plenty of free onsite parking but they fully embrace remote working and working from home is normal but do like to have meetings occasionally so you would need to be willing to go to the office on occasion.
10% company bonus, flexible working, 25 days holiday, life insurance, health cover, income protection, Aviva pension, paid volunteering day, salary sacrifice for an electric vehicle lease, remote working / work from home, no dress code, bright modern office,free onsite parking, full stocked kitchen, awesome team
They are happy with remote / hybrid working and but also want you to feel happy in the office, so have a bright modern work place with a fully stocked kitchen, no dress code, and you can even take your dog to work if you want. Own transport would be essentialfor this role as there are poor to no public transport links - there is free onsite parking.
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