Meter Reader

2 weeks ago

SouthendonSea, United Kingdom Northumbrian WaterEssex & Suffolk Water Full time

**Meter Reader**:

- Salary up to £26,898 (depending on experience)- Location Romford, Grays, Basildon & Southend**About the role**

**Meter Readers**

**Full Time**

**Salary - up to £26,898 (depending on experience)**

**Location - Romford, Grays, Basildon & Southend**

**About the role**

This is an exciting role within our Meter Field Services team, working within a high performing team ensuring timely and accurate meter readings are taken to enable our customers to be billed for the water they use.

Delivering an unrivalled customer experience is critical to the success in our business ambition to be the national leader within the water industry. This role requires an individual who is demonstrably passionate about providing the best possible levels of customer service.

You will work as part of a team to deliver a field-based meter reading service, in a way which supports our measured billing process, identifying and reporting any issues you may find to support a quick first time resolution.

We’ll provide you with the opportunity and support to learn and develop skills which will enable you to succeed within the role.

As a Meter Reader you will:

- Undertake timely and accurate meter reads across our region.
- Provide excellent customer service including answering question about water consumption and the benefits of water meters.
- Accurately record and document your findings on an electronic device.
- Manage your day to achieve productivity & quality targets.
- Use our systems to complete daily tasks and to communicate with colleagues.
- Be provided with a company vehicle for business use (you take your vehicle home each day).
- Be provided with a uniform and full PPE.
- Be responsible for ensuring safety standards are consistently delivered.

This role has been defined as a safety or security critical role, and as a condition of a formal offer of employment, you’ll be required to undergo a drug and alcohol test.

Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to, or within four weeks of their start date.

Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked

**About you**

Our Meter Readers are the face of Northumbrian Water, so we are looking for you to bring the ability to engage and communicate with people, along with a passion and enthusiasm to make a difference to our customers.

You will have a positive and flexible approach to ensure deadlines are met within a busy day and you will ensure that all activities are carried out in a safe manner for yourself, colleagues and customers, in line with our Health and Safety policies.

You will be comfortable working alone for most of your day with mínimal supervision and you will be happy working outside in all conditions. You will be able to meet the physical demands of this role as our meter readers can walk considerable distances each day. You will also be able to bend, twist, kneel and crouch as you will lift many meter covers each day

You will have proven experience of using your initiative, with a high level of attention to detail, as you will be recording job completion details using an electronic device.

As a company van is provided, you must have a have a full manual UK driving licence and be willing to undertake a DBS check as an entry to premises card is required for this role.

**About us**

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

**Our values**

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.

Our values are:
Results Driven
- We take responsibility for achieving excellent business results.

Ethical
- We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

Customer Focused
- We aim to exceed the expectations of our internal and external customers.

Innovative
- We continuously strive for innovative and better ways to deliver our business.

One Team
- We work together consistently, promoting co-operation, to achieve our corporate objectives.

**Colleague benefits**

We’re the great company we are because of you - our people. As our way of saying thanks, we offer you a wi

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