Rents Officer

**Rents Officer - Walthamstow (Temp Vacancy)**

**Umbrella Pay Rate:£21.00ph**

**Full-Time (37 hours)**

**Job Purpose**:

- To ensure council tenants are able to sustain their tenancies. Provide accessible advice and assistance to tenants on a range of housing issues, predominantly, rent and arrears payment, including money management, debt advice and welfarebut also anti-socialbehaviour, disrepair, housing options and moving home.
- Where relevant to be the lead professional co-ordinating assistance for tenants in need of support, who may have complex needs. To keep up to date on key housing law and best practice.
- Focus: To maximise the collection of rent and other sources of income, and reduce the level of debt, to help sustain tenancies and to maintain the viability of the Housing Revenue Account

**Accountabilities**:

- Provide advice and make recommendations based on up to date knowledge and analysis / evaluation of information.
- Manage escalated or complex customer issues within the relevant area.
- Contribute to the development of service plans to meet strategic business goals.
- Research developments in relevant area. Collate process and analyse information / data. Translate outputs into advisory reports / documents / actions as appropriate.
- Lead on the development, implementation, maintenance and management of systems, policies, procedures and / or standards within area of responsibility.
- Work closely with others to support/Manage the development and delivery of improvements in processes and procedures.
- Prepare and present a full range of reports (both standard and non-standard) covering area of responsibility.
- Manage a portfolio of Projects and Reviews.
- Lead on specific projects as required.
- Co-operate with and support colleagues.
- Carry out all duties and responsibilities with reasonable care for the health and safety of self and others and report any potential hazards or unsafe practices to line manager.

**We offer**:

- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment

**Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.**

To discuss this vacancy or other vacancies in your area please contact