Late

1 week ago

Birmingham, United Kingdom Royal Mail Group Full time

**Job reference number **293557**

Late - Shift Manager - Birmingham Mail Centre - Birmingham

Competitive Salary Plus 18% (Potentional Bonus) with 27.5 Annual Leave plus pensions.

Full time

Permanent

Birmingham Mail Centre, Aston, Birmingham, B6 4AB.

We have a very exciting opportunity for someone to join us as a XXXX Shift Manager at our LOCATION, helping us to continue to improve and deliver the best service.

**What does the role involve?**
This is a role where you can take control and make a difference. On every shift, employees and engineers will look to you to lead the way. You’ll motivate them to achieve their best every day and also work with them over time to help them develop and reach their potential. It’ll be up to you to help the team to meet a range of operational targets, each one critical to improving our offering to customers, saving them money on a fast, high quality service. It’s an important time in our history, as we make tech a bigger part of our operation, and you’ll be essential in helping our people to adapt and us to grow and evolve.

**What skills and experience are we looking for?**

**Leadership Focus**: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
**People Focus**:Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.
**Resilience Focus**:Is approachable, provides re-assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
**Achievement Focus**: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.
**Improvement Focus**:Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
**Customer centric Focus**: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.

**Shift patterns**:
Late Shift 1348-2200 Monday to Friday

**Application process**

**Assessment Process**
Your face to face assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise more details of which will be provided on the day.

**About Us**

At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

Interviews expected: April

LI-POST #RMG

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