Adaptations and Customer Alterations Surveyor

4 weeks ago

Wolverhampton, United Kingdom Bromford Full time

If you are passionate about delivering excellent customer service, you enjoy working as part of a team and strive to find the best way of doing things - you belong at Bromford.

As part of our Adaptations and Customer Alterations Team, you will lead on the delivery of adaptations and the customer alteration service providing day-to-day surveying support mostly across the North region; which in turn ensures that all our customers receive the highest levels of service. In your role, you’ll build strong relationships, make new friends and have a genuinely positive impact on the lives of thousands of people.

You’ll be working across Wolverhampton and Lichfield localities, providing an overview of surveying processes, developing and maintaining good working relationships with our team, internal teams, external organisations, and key stakeholders

**To be a successful Adaptations and Customer Alterations Surveyor we want you to**:

- Be experienced in housing, adaptations, and alterations, having likely held an adaptations or alterations post previously
- Have a good understanding of Disabled Facility Grant processes and Adaptation referral processes.
- Use initiative; be experienced working under pressure and be able to adapt to change
- Have experience in using Bromford (or similar) systems and willing to learn any future systems
- Have excellent organisation skills and the ability to work to deadlines
- Bring a good understanding of health and safety
- Have a good general knowledge of Property alterations and maintenance
- Be experienced in using Microsoft software and systems
- Pride yourself on delivering excellent customer service
- Have the ability to drive and hold a full UK driving licence
- Be a great ambassador for Bromford.

This is a mobile role with extensive travel around the North region. The contractual office is in Wolverhampton (WV10) or Lichfield (WS13), so flexibility to travel is essential.

Due to the nature of the role, a DBS check will be completed for the successful applicant.

If this sounds like you, you’ll feel right at home here. At Bromford we give both customers and colleagues the opportunity to realise their potential. In our team you’ll do incredible work and be rewarded for doing so. Not just in the smiling faces of the thriving communities that you help build, but in the trust, support, training, success and friendship you’ll find in our team.

In addition to a competitive salary, we will offer you a fantastic benefits package. This includes; 27 days holiday (plus statutory bank holidays); a choice of defined benefit and defined contribution pension schemes; trust-based flexible working, and a £500 personal allowance to spend on your choice of things like private medical cover, dental treatment and gym membership. Visit our website to see the full list.

Bromford Housing Group is committed to recruiting with care and safeguarding employees and customers, as a result we will carry out pre-employment checks. The nature of these checks will vary according to the role applied for, and may include details of current/previous employment, unspent criminal convictions, education and proof of relevant qualifications. We will also be asking for references for everyone who is offered employment with us which must cover the last two years. In addition to this, all employees will be asked for evidence of their right to live and work in the UK - further information is available on the UK Government website.

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