Call Hub Coach/trainer
1 month ago
**Job summary**
We are seeking someone to develop and deliver high quality training and provide one to one coaching to staff within our GP Practice.
The main focus of your work will be the training and development of our Patient Services Team the talented and dedicated staff who provide our frontline service, answering patient calls in our call hub and helping patients at our surgery sites. You will ensure they have the broad range of knowledge and skills they require to provide a first-class service to our patients, focusing on Care Navigation and ensuring that the patient is assessed and directed to the most appropriate clinician or service.
A smaller part of your role will be to deliver training to other teams around a range of topic areas which may include IT, customer service, communication skills, complaints management or other themes identified as areas for staff development.
**Main duties of the job**
**About us**
We're a large and dynamic GP practice committed to delivering the best possible service for the 35,000 patients we serve. We're big enough to be creative in the way we do things but small enough to know most of our colleagues, even though we work across 8 sites within the Holderness area. Our practice values are to:
Value ourselves and each other
Make things happen
Make a difference every day
Adapt and evolve
Be open and honest
We offer a supportive team environment, membership of the NHS pension scheme, 25 days annual leave (plus bank holidays) pro rata, and the chance to take on a brand new role to shape the way we train and support our team.
Please note we will consider part time hours.
**Job Types**: Full-time, Part-time
Part-time hours: 30 - 37.5 per week
**Salary**: £23,013.00-£27,002.00 per year
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: A1637-HUBTRAINER-23
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