Rent Administrator

**Rent Administrator**

**Location - Wingerworth**

**Salary - £22313.56 per annum - Progressing with increments to 25692.24 per annum**

**Full time - 37 hours per week**

Sellick Partnership are working alongside a housing association assisting with the recruitment of a Rent Administrator to join their Neighbourhood services team on a permanent basis.

**The key accountability's of the Rent Administrator role would be**:

- To be responsible for providing a professional, telephone based income collection service for customers who are in arrears

**Main Duties and Responsibilities**
- Administrate the process of rent collection in line with organisations Policies and Procedures ensuring all enforcement is proportionate, reasonable, accurate and timely.
- Conduct desk top assessments to understand arrears risk, support needs, impacting vulnerabilities and make contact with customers to promote arrears prevention and early intervention for both existing and new tenancies.
- Enter approved possession cases on to Possession Claim Online (PCOL).
- Issue and assist in the completion of income and expenditure forms where this may provide help customers improve their financial management.
- Set up Direct Debits, amend where required and take all forms of accepted payments from customers.
- Send rent account statements upon customer request.
- Set up payment agreements with customers who are in rent arrears and make contact to discuss further payments where agreements have failed.

**Qualifications and Training**
- Minimum of 2 or more A levels or equivalent or at least 2 years relevant experience
- Excellent literacy and numeracy skills