Repairs Work Planner

5 months ago

Cambridge, United Kingdom iWork Recruitment Limited Full time

Contract to start ASAP until 30-09-24 with a possible extension.

**JOB PURPOSE**

To manage co-ordinate and monitor building services appointments on a daily basis including reallocation of work to operatives to ensure appointments are achieved on target during sickness absence, holiday periods and prioritise jobs based on urgency.

Monitor performance to ensure service delivery and customer satisfaction targets are achieved.

Ensure that building services works carried out by trade operatives and sub-contractors are accurately recorded and processed to deadline.

Provide support to the building response supervisor to ensure service runs smoothly at all times.

**MAIN ROLES & RESPONSIBILITIES**:
Manage appointments in close liaison with operatives, supervisors, and technical Coordinators and the customer service centre to ensure clear communications are Maintained and customers enquiries are addressed within deadlines.

Allocate work effectively in line with volume and time required to complete jobs to ensure that trades operatives and subcontractors achieve performance levels.

Analyse customer satisfaction rates and make recommendations to ensure that Targets are achieved.

Support the team supervisor with the day-to-day work allocation to staff following agreed procedures and manage the work stream planning, including making informed decisions as necessary regarding allocation and distribution of workload in their absence; and ensure that appropriate procedures and health and safety legislation are complied with.

Liaise closely with housing management team to address repair enquiries and provide advice to resolve repair queries/problems.

Co-ordinate response to customer’s complaints and queries ensuring that they are addressed in line with corporate policy and procedures.

Monitor the status and completion of sub-contractors work ensuring that work carried out are accurately recorded and are within agreed timescale and budget.

Liaise with the Supplies and Purchasing service to ensure that materials and equipment requirements reflect contract specification and service needs and make recommendations/communicate any changes required.

Raise building repair jobs within the management system when necessary.

Collate and produce reports, including confidential and sensitive information.

Collate data and produce detailed and statistical reports analysing information.

Progress chasing, organising work force, planning work.

Direct on a daily basis business support administrator.

5247166-04-24

**Salary**: £15.70-£17.59 per hour

Work Location: In person

Reference ID: 5247166-04-24

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