Customer Service Advisor

5 months ago


Darlington, United Kingdom Blue Arrow Ltd Full time

ROLE:
**REGISTRATION TAKES ONLY 9 MIN Corporate Mobile Customer Service Representative

LOCATION: Office Based, Darlington

PAY RATE: £13.07 per hour

HOURS: Full time Mon to Friday, 37.5 hours per week between 6am - 6pm

**REGISTRATION ONLY TAKES 9 MINUTES**

KEY SKILLS
- Knowledge of EE products, services, tariffs, processes and business rules
- Computer literacy and previous use of contact centre technology
- Excellent communication skills
- Specialist knowledge in specific areas such as technical, billing, contract, processes preferred.
- Negotiations skills for dispute resolution

NICE TO HAVE HOWEVER NOT ESSENTIAL
- Experience within business customer operations.
- Experience of customer service in a B2B contact centre environment
- A good understanding of the enabling infrastructure (systems, people and processes) essential to business customer operations.

REWARDS & BENEFITS
- Competitive pay rates/Pay progression
- Full Paid Training
- Ongoing coaching and in role training
- Instant access to Blue Arrow training portal
- Auto enrolment in pension scheme
- 28 days paid holiday

APPLICATION REQUIREMENTS
- Proof of Right to work - Passport, Share Code or Birth Certificate
- Proof of Address dated in last 3 months - Utility Bill, Bank Statement
- Proof of National Insurance - NI Card, payslip or P60/P45
- DBS (processed by Blue Arrow - External not accepted)

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.



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