Accident Management Fleet Controller

6 months ago


Corsham, United Kingdom Fleet Service GB Full time

Role and Responsibilities (daily, weekly, monthly & ad-hoc cover)

Rental
- Assisting with the rental portal bucket and managing this while covering annal leave
- Managing requests for booking requirements - Rental

▪ Booking new rentals

▪ Chasing authority for rentals

▪ Terminating rentals (chasing clients to make sure vehicles are terminated)

▪ Extending rentals

▪ Swapping rentals (queries)
- Checking the progress of VOR and extending rentals in line with the repair.

Accident Management
- Chasing estimate requests
- Jobs to book tasks
- Uploading documents (pictures/statement of fact/statement and sketch)
- Chasing drivers for statement and sketch/images/adhoc bits of information
- Vehicle on site tasks
- Accident dashboard - limited buckets
- Creating FNOLs & IRRs
- Checking FNOLs & IRSs, attention to detail is critical
- Liaising directly with insurance companies & other legal bodies as & when required
- Assisting with VORs and Downtimes

Daily Tasks
- Answering inbound calls presented within the agreed business KPI’s
- Managing the daily task allocation within the operating system, planning, prioritising, and demonstrating effective time management to ensure all planned and unplanned activities are executed.
- Action and complete all tasks that have been assigned to you.
- Amberon OOH bookings
- Contribute to the identification of potential improvements in processes or system enhancements that would improve our ability to deliver exceptional service.
- Adherence to the information security management system, raising concerns with the Data Protection Officer
- Utilisation the QA system (internal, suppliers & clients)
- Updating & managing notes (clear, concise & relevant)
- General housekeeping of the system (removing tasks, duplicate jobs)

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

**Benefits**:

- Company events
- Cycle to work scheme
- Employee mentoring programme
- Employee stock ownership plan
- Free flu jabs
- Free parking
- Life insurance
- Profit sharing
- Referral programme
- Sick pay
- Transport links

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Yearly bonus

**Experience**:

- Customer Service: 1 year (required)

Work Location: In person



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