Senior IT Services Technician

3 days ago

Bishop Auckland, United Kingdom Dovetail & Slate Full time

**Senior IT Services Technician**:

- **Reports to**: Head of IT
- **Location**: Bishop Auckland
- **Salary**: up to £23,000
- **Type**: Full-time, 37 hours per week

Dovetail and Slate are recruiting for a permanent role on behalf of a leading education provider based in Bishop Auckland.

**Role Purpose**
- The purpose of this role is providing effective and efficient technical support to the College's computer network

**Main Duties**
- To carry out IT support for systems and users across the College group.
- Oversee Microsoft 365 administration and deployment.
- Install, configure, maintain and repair computer systems and servers at all College sites and outreach centres.
- Deploy software on IT and communications systems and ensure correct operation.
- Investigate, troubleshoot and resolve IT system and service issues and liaise with the Service Desk function to ensure high standards of customer care.
- Undertake system and user administration
- Assist in administration and operation of the Service Desk.
- Administration, purchasing and stock management within the IT Services function.
- Assist with long term or short-term projects involving IT.
- Internal staff training and support - IT systems and equipment.
- Dedicated support for external contracts related to the College group.

**Required Knowledge**
- Experience of the installation and configuration of Servers and PC's.
- Experience of assisting with high level IT projects.
- Knowledge of systems utilities for anti-virus, backup/restore and Software distribution.
- Knowledge and understanding of Office 365 Admin Centres including Azure AD, Exchange, Intune, Security & Endpoint Manager

**Qualifications**
- 4 GCSE's or equivalent (A-C)
- Ability to solve IT problems working on own initiative and as a team member.
- Committed to quality assurance, customer care and equal opportunities.
- Ability to deal with confidential information.

If this role is of interest, please send your CV through to James Grace at Dovetail & Slate or call the Bristol office and ask from James on.

Dovetail and Slate Limited (11351060) acts as an employment agency (perm) and an Employment Business (temp/contract).

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