Community Based Supervisor

7 months ago

Airdrie, United Kingdom Invercare Full time

**Location **-North Lanarkshire

**Hours of work**:

- 37 Hours

**Hourly rate - **£11.82

**Reports To** - Assistant Branch Manager

**Summary of Post**

**“This organisation is committed to safeguarding and promoting the welfare of vulnerable adults and expects all staff and volunteers to share this commitment”**

The Community Care Supervisor will have responsibility for care managing customers care needs and supervision of Home Care Workers within a designated geographical area, as designated by the Assistant Branch Manager.

The Community Care Supervisor worker will provide support to the management team and assistance to ensure that the service provided reflects the needs and requests of those we support. The primary role of the Community Care Supervisor is to provide direct care and support to service users and supervision and support to home care staff. There will be occasions when the Community Care Supervisor will also undertake home care reviews /assessments and participate in quality assurance measures relevant to the service and undertake Support and supervisions and annual appraisals.

**Job description**

**General responsibilities**
- Deliver direct care and support to service users.
- Supervise and support Home Care Workers
- Participate in the quality assurance protocols of the service.
- Undertake Care Coaching and mentoring for new Home Care Staff
- Under assessments and complete care plans for those we support
- Undertake support and supervision and annual appraisals to support staff.
- Participate and implement relevant policies, procedures, protocols, and operational systems in accordance with those already in existence in the company.
- Achieve the aims and objectives across the services in accordance with the values and principles of Invercare.
- Use IT skills and be use various IT platforms with proficiency.
- Provide efficient administrative and resource management.

Establish and easily accessible and effective system for ensuring that individuals rights voice, choice satisfaction and welfare are safeguarded.
- Ensure good communication, liaison and working partnerships with relevant statutory, voluntary and independent agencies and local communities
- Promote and publicise the work of the service in a positive manner and represent the organisation as necessary
- Maintain a working knowledge of issues and developments relating to service provision and the current legislation affecting this.
- Care Manage services for those we support.
- Participate in quality assurance measures as per company policies and procedures.
- Participate in ongoing training and development.
- Health and safety adherence - completion of risk assessments
- Participate in on call rota

**People we work for**
- Establish and implement relevant monitoring and evaluation systems and practices
- Ensure that the highest standard of care and support are delivered and that the people we work for have a comprehensive individualised and support plan that is effectively implemented, reviewed and amended accordingly
- Be responsible for undertaking, coordinating and participating in care reviews, as appropriate
- Ensure there is adequate coordination and liaison between the service and external agencies to meet the individual’s requirements and that those relevant external agencies receive information and reports as required.
- Contribute to and work within, the agreed strategy for encouraging the people we work for to participate in their care and support
- Ensure the organisations complaints procedure is accessed by the people we work for and that complaints are managed effectively and timeously, in line with our policy and procedure

**Lead and manage staff**
- Create, maintain and enhance effective working relationships
- Ensure that the staff group meet on an agreed basis to discuss the services progress and issues of concern.
- Ensure the staff team are effectively deployed to meet the support needs of the people we work for
- Ensure that staff receive regular support and supervision and annual appraisals to enable them to meet individual need
- Identify future training needs of staff and consolidate current good practices

Ensure that staff familiarise themselves with the aims and objectives of both the service and the Organisation, and that they are equipped to carry these through
- Ensure that staff conduct themselves in an appropriate, professional and ethical manner always
- Promote a culture of continuous learning and a positive, solution-based focus to addressing challenges for the people we work for and the service.
- Deliver agreed programmes of training and induction as well as providing on the job coaching and mentoring.
- Contribute to the recruitment and selection of staff as appropriate.
- Participate in the promotion of staff attendance and management of absence where appropriate
- Devise, undertake and input into staff induction programmes
- Regularly monitor and audit working practices a

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