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Dwp Heo Capability Assurance Quality Lead

4 months ago

Sunderland, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 277376**Salary**:

- £34,173**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- DWP - Service Excellence - Retirement Services**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Part-time, Part Year**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Wear View House, SunderlandAbout the job

**Job summary**:
DWP is looking to fill a HEO role in Retirement Services.

The SP LEAP exercise is currently onboarding a number of new people who are going through SP LEAP Learning Journey to correct State Pension records and undertaking a variety of State Pension or Bereavement Learning.

You will be responsible to day-to-day management of the Quality assurance checking teams conducting consolidation and Line Management Assurance Checks. Tier 1 checks are completed by a separate dedicated team.

Maintaining robust records of checking outcomes and working with Leaders across the exercise to provide ongoing feedback on progress.

Providing feedback to Senior Leadership at regular progress meetings.

**Job description**:
We are looking for a highly motivated and creative individual to join our dynamic and high profile team.
- Provide visible and strong leadership, leading the Quality Teams who are responsible for supporting new people through their learning routeway carrying out consolidation and LMA checks for State Pension LEAP Exercise.
- Work collaboratively with Tier 1 Quality Leaders, Team Leaders, Capability Assurance Leads (CAL’s)and individuals to monitor progress throughout their journey through to successfully passing their Line Managers Assurance and into Live running.
- Work collaboratively with teams to drive consistency and service improvements, building the capability and confidence of people within the exercise.
- Be able to understand and set the vision for your team, with an awareness of wider, long-term aims for the SP LEAP Enabling Service team.
- Ability to lead remotely, promoting inclusivity.
- Provide verbal and written updates to Senior Leaders using various media for example Excel and Power Point.

**Have a technical knowledge of State Pension or Conversion Work would be an advantage but not essential.**

**Person specification**:
**Key Criteria**

**Excellent organisational and prioritisation skills**
- the ability to work methodically and prioritise work to ensure nothing critical is missed.
- the ability to work quickly and efficiently ensuring updates and reports are produced to the required standard and timelines ensuring the Deputy Director has the correct information available to them in a timely manner.
- the ability to assess the needs of a wide variety of requests, using your analytical skills to manage them in the most effective way.

**Proven communication skills**
- a high level of verbal and written communication skills to ensure messages are clearly accessible and understood.
- ** Strong stakeholder management and engagement skills**:

- the ability to develop relationships with a variety of stakeholders to understand priorities and be able to use influence and leverage when necessary.

**Leadership**
- Strong Leadership is essential along with the ability to manage remotely as teams are located across 14 sites.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Making Effective Decisions
- Delivering at Pace
- Communicating and Influencing

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.**Assessment Process**

Selection will be by written sift, followed by a video interview, via teams

**Sift**

In no more than 1000 please align you Personal Statement to the Key Criteria in the person specification.

**When completing your personal statement, please read and understand the Key Criteria thoroughly**, as this is what your written evidence will be assessed against. Your layout is entirely your preference; you may choose narrative, bullets, etc. You may choose to address each criteria separately, however, one narrative example may cover and evidence several key criteria. You may not be able to meet all the key criteria, but please ensure you evidence: the key personal requirements and what have you done that relates to the requirements. You don’t have to explain the whole process, just what you have done and the skills and experience you have used. Share with us what makes you suited to this role and why, what you can do and the skills you have that are transferable to the key req