Smart Meter

2 weeks ago


Manchester Airport, United Kingdom Morpheus Talent Solutions Ltd Full time

Customer Support Engineer - Smart Metering

Are you familiar with smart meter and able to support them technically?

Want to be part of global leader in smart metering, who provide the biggest energy provider.

Want to do well for the environment? They are venturing out of into other verticals including electric cars. Due to recent promotions within the team, they are seeking a customer Support Engineer with a background in electrical or electronic engineeringand industry experience in smart Metering in either gas or electricity to help service customers across the UK.

The key for this role is to provide technical product support relating to UK meters for external customers. This is a non-traditional helpdesk work and therefore experience conducting technical L2 support such as; in depth investigations to metrology ofdevice, Assist, visit and capture device, supporting second generation device, with most of the support to customers being remote. Currently the team uses the MSD365 ticketing system such MSD365 but will be moving to ServiceNow. In the future the role couldinclude electric vehicle support as my client has acquired EV companies

The client is not looking for the finished product, they want someone who is a problem solver and a can-do approach.

**What your role will entail**:

- Supporting and troubleshooting SMET's
- Support during the E2E testing and production operation phases for customers.
- Customer requirements and provide advice to appropriately tailor metering product solutions.
- Communicate customer requirements to Product Managers.
- Monitor the performance of client metering products in use and provide feedback to Product Managers.
- Support quality improvement process
- Utilise technical experience to identify meter requirements and test processes.
- Product Testing
- Sales Support
- Customer training
- Cooperation and coordination with Program Management, Product Management and GRD teams
- Cooperation and coordination across client sites (leverage synergies and best practices)
- Appropriate interfacing with quality management and process improvement (quality focus and continuous improvement)

**About you**:

- Professional experience: Engineer with several years of experience in metering industry.
- Project experience: History of managing and working as part of a team but also ability to work independently in the field.
- Analytical and problem-solver
- Testing (define cases, create documents, execution)
- Documentation, test specification
- Electrical/ Electronics engineering background
- SMET/ Smart Meters

My client will be looking at a hybrid model of working, 3 days in the office and two days from home, they offer a 10% bonus and car.


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