Initial Triage Officer

2 months ago

Lewes, United Kingdom Sussex Police Full time

Division / Department - Contact and Control
Grade - Grade 6
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £21,837 - £23,100
Working Hours - 37.0 Hours per Week
Politically Restricted - No

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

The Role

An initial Triage Officer is the first point of contact for all non-emergency voice contacts from the public and other agencies. You will receive and critically assess these types of contact, elicit information, manage expectations and where able signpost to other agencies or resolve the call using the guidance material provided. The post holder will utilise a range of systems, which will include extending calls through to the appropriate extension, contact officer or documenting contact as directed.

SHIFT PATTERNS

STAFF WOULD BE EXPECTED TO WORK EARLY AND LATE SHIFTS, ON A ROTATING SHIFT PATTERN, INCLUDING WEEKENDS AND BANK HOLIDAYS. TO COVER OPENING HOURS THIS ATTRACTS ADDITIONAL UNSOCIAL HOURS PAYMENT.

THE INITIAL TRIAGE HUB IS OPEN 0800-2200, 7 DAYS A WEEK INCLUDING PUBLIC/BANK HOLIDAYS.

Key Responsibilities

To answer telephone calls to Sussex Police Switchboard promptly, in a helpful and courteous manner and in accordance with public service targets.

Use brief questioning to identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.

Using the Engagement & Resolution flow chart, identify the appropriate action to resolve / determine the appropriate agency, or to determine whether the call is emergency/non-emergency related and to extend the call to the appropriate Contact Officer.

When receiving communications which are not emergencies and do not require police involvement, endeavour to resolve the enquiry or issue, without extending the call through to a Contact Officer. This could include using the Call Resolution Guide to signpost to an appropriate agency or by recording updates on police systems to notify the staff member/officer.

Assist in maintaining accurate switchboard database records by making enquiries and collating information.

Skills & Experience

Excellent verbal and written communication skills with the confidence to make decisions and deliver difficult messages.

Able to communicate difficult messages to the public effectively and sensitively.

Able to use own initiative, using own professional judgement to give the right advice.

Good interpersonal skills to be able to influence and negotiate with both internal and external persons and deal courteously with enquiries.

The ability to work effectively as a member of a team.

The ability to implement a policing framework to make decisions with the ability to think laterally and be able to creatively resolve incidents.

Effective time management and prioritisation skills in order to ensure that their workload is managed to meet timescales.

Professional at all times and adhere to the Code of Ethics

Demonstrate Personal Responsibility and the ability to work with mínimal supervision.

Understanding of confidentiality and Data Protection/Freedom of Information issues

Further Information

Additional Information
- This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.
- vacancies in collaborated units are available to all officers and staff across both Forces
- vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally.

If the vacancy is advertised externally and an officer or member of staff from the other Force is success it will result in a transfer of employmentDiversity Statement

We are only as good as our people. It's really important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach and skills that diversity brings; all of which help us deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of the Stonewall Workplace Equality Index and Disability Confident, a signatory of the Race at Work Charter and aligned with the Armed Forces Covenant and the HeForShe movement.

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status or religious beliefs, we would love to hear from you.

Job Detail

Referen

  • Triage Nurse

    1 month ago

    Lewes, United Kingdom Sussex Community NHS Foundation Trust Full time

    Job summary Are you an experienced Registered Nurse with a background in urgent/emergency care triage? If so, we have an exciting opportunity for you to join our amiable and professional nursing and medical team at the Lewes Urgent Treatment Centre! Our Centre is dedicated to providing urgent and unscheduled care to the Lewes community and...

  • Emergency Care Triage Specialist

    3 weeks ago

    Lewes, East Sussex, United Kingdom Sussex Community NHS Foundation Trust Full time

    Position Overview Are you a skilled Registered Nurse with expertise in urgent and emergency care triage? Join our dedicated and professional nursing team at Sussex Community NHS Foundation Trust, where we are committed to delivering exceptional healthcare services. Our organization focuses on providing urgent and unscheduled medical care to the community,...

  • Bank Triage Nurse

    1 month ago

    Lewes, United Kingdom Sussex Community NHS Foundation Trust Full time

    Job summary Are you an experienced Registered Nurse with a background in urgent/emergency care triage? If so, we have an exciting opportunity for you to join our amiable and professional nursing and medical team at the Lewes Urgent Treatment Centre! Our Centre is dedicated to providing urgent and unscheduled care to the Lewes community and...

  • Emergency Care Triage Specialist

    3 weeks ago

    Lewes, East Sussex, United Kingdom Sussex Community NHS Foundation Trust Full time

    Position Overview Are you a skilled Registered Nurse with expertise in urgent and emergency care triage? Join our dedicated and professional nursing team at Sussex Community NHS Foundation Trust, where we prioritize exceptional patient care. Our organization is committed to delivering urgent and unscheduled medical services to the community, operating daily...

  • Emergency Care Triage Nurse

    3 weeks ago

    Lewes, East Sussex, United Kingdom Sussex Community NHS Foundation Trust Full time

    Position Overview Are you a skilled Registered Nurse with expertise in urgent and emergency care triage? We invite you to consider a rewarding opportunity to become a vital member of our dedicated nursing and medical team at Sussex Community NHS Foundation Trust. Our organization is committed to delivering urgent and unscheduled healthcare services to...

  • Emergency Care Triage Nurse

    3 weeks ago

    Lewes, East Sussex, United Kingdom Sussex Community NHS Foundation Trust Full time

    Position Overview Are you a skilled Registered Nurse with expertise in urgent and emergency care triage? We invite you to consider a rewarding opportunity to become part of our friendly and dedicated nursing and medical team at Sussex Community NHS Foundation Trust. Our organization is committed to delivering urgent and unscheduled medical services to...

  • IT Service Desk Operator

    3 months ago

    Lewes, United Kingdom Sussex Police Full time

    Division / Department - Digital Data & Technology Grade - Grade 9 Status - Full Time Contract Type - Permanent Salary Grade Range - £28,302 - £30,783 Working Hours - 37.0 Hours per Week Shift Allowance - Yes Politically Restricted - No Location - Sussex Police Headquarters, Lewes The starting salary for this role will usually be at the bottom of the salary...

  • Supervising Officer

    3 months ago

    Lewes, United Kingdom Ministry of Justice Full time

    **Supervising Officer - HMP Lewes - 78936** **£30,471** **Lewes**: **Overview of the job** This is an operational job in an establishment. **Summary** The job holder will provide day-to-day supervision and support for Prison Officers and Operational Support Grades (OSG), co-ordinating the delivery of the regime and activities within a Residential Unit in...

  • Enforcement Officer

    3 months ago

    Lewes, United Kingdom RSR Public Safety Full time

    RSR are currently recruiting for** Enforcement Officer** **Location**:Lewes, East Sussex **Contract**: Rolling 3-month contract **Work hours**: Part time - 24 hours a week - Tuesday to Thursday - Hybrid **Salary**: £19.50 per hour PAYE **Vacancies**:1 **Main duties and responsibilities** - To properly handle evidence, records and data to ensure that...

  • Prison Officer

    3 months ago

    Lewes, United Kingdom Ministry of Justice Full time

    Salary - £30,902 - £34,800 Region - South East City/Town - Lewes Vacancy Type - Merit Building/Site - HMYOI LEWES LEWES, BN7 1EA Organisation Grade - Band 3 Post Type - Permanent Working Pattern - Full Time, Part Time, Part Time/Job Share, Flexible Working, Other Role Type - Operational Delivery, Prison Officer Job description **Prison officer -...

  • Prison Officer

    3 months ago

    Lewes, United Kingdom Ministry of Justice Full time

    Salary - £30,902 - £34,800 Region - South East City/Town - Lewes Vacancy Type - Merit Building/Site - HMYOI LEWES LEWES, BN7 1EA Organisation Grade - Band 3 Post Type - Permanent Working Pattern - Full Time, Part Time, Part Time/Job Share, Flexible Working, Other Role Type - Operational Delivery, Prison Officer Job description **Prison officer -...

  • Trainee Emergency Care Practitioner

    3 months ago

    Lewes, United Kingdom Sussex Community NHS Foundation Trust Full time

    An opportunity has arisen for Paramedics or qualified Nurses with an Urgent or Primary Care background to join our team at High Weald, Lewes & Havens Urgent Care Units and be supported through a pathway to achieve full Emergency Care Practitioner status. You will be based at Lewes Urgent Treatment Centre, Uckfield Minor Injury or Crowborough Minor Injury...

  • Pool Safety Officer

    3 weeks ago

    Lewes, East Sussex, United Kingdom Wave Leisure Trust Full time

    Join Our Team as a Pool Safety Officer at Wave ActiveWe are on the lookout for a dedicated Pool Safety Officer to enhance our team at Wave Active. In this role, you will thrive in a vibrant setting, collaborating with other passionate professionals. Your primary responsibility will be to ensure the safety of all individuals utilizing our aquatic facilities...

  • Contract Support Officer

    4 weeks ago

    Lewes, United Kingdom East Sussex County Council Full time

    Are you ready to join a team who excel in providing vital contracted services to our customers? If you do, then you would be really well-suited to join the Contracts Team where we deliver first class Facilities Management Contracts to our customers within a fast-paced environment, working with our friendly and supportive colleagues. The Contracts Team...

  • Jury Officer

    2 weeks ago

    Lewes, United Kingdom HM Courts and Tribunals Service Full time

    Job summaryPlease refer to job descriptionJob descriptionRole: Jury OfficerAbout usHM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. We are looking for individuals who are committed to public service and to making a difference in people�s lives to deliver...

  • Information Access Officer

    3 months ago

    Lewes, United Kingdom Sussex Police Full time

    Division / Department - Corporate Development Grade - Grade 8 Status - Full Time Contract Type - Permanent Salary Grade Range - £26,487 - £28,302 Working Hours - 37.0 Hours per Week Shift Allowance - No Politically Restricted - No Location - Sussex Police Headquarters, Lewes **_The starting salary for this role will usually be at the bottom of the salary...

  • Chief Officers Assistant

    4 days ago

    Lewes, East Sussex, United Kingdom Southdown Full time

    About the Role:As the Chief Officers Assistant, you will provide high-level administrative support to the Chief Executive Officer (CEO) and other Chief Officers (COO/CFO/CXTO), ensuring seamless operations and enabling the executive to focus on strategic priorities and deliver an exceptional experience for our clients, tenants, and commissioners.Key...

  • Relief Jcr Duty Senior Support Worker

    3 months ago

    Lewes, United Kingdom East Sussex County Council Full time

    Job Introduction Are you organised, versatile and have an eye for detail? Are you flexible, and remain calm under pressure? Do you want to make a difference to others? We are looking for Relief Duty Senor Support Workers to join our team - the Joint Community Rehabilitation Service! This role is instrumental to us being able to provide a high quality,...

  • Information Access Officer

    3 months ago

    Lewes, United Kingdom Sussex Police Full time

    Division / Department - Corporate Development Grade - Grade 8 Status - Full Time Contract Type - Permanent Salary Grade Range - £24,552 - £26,232 Working Hours - 37.0 Hours per Week Shift Allowance - No Politically Restricted - No Location - Sussex Police Headquarters, Lewes - The starting salary for this role will usually be at the bottom of the salary...

  • Information Access Officer

    3 months ago

    Lewes, United Kingdom Sussex Police Full time

    Division/Department - Corporate Development Grade - Grade 8 Contract Type - Permanent Status - Full Time Working Hours - 37.0 Hours per Week Salary Grade Range - £24,552 - £26,232 Shift Allowance - No Political Restrictions - No - The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working...