Customer Relations Coordinator
7 months ago
Job Advert
Bush & Co provide case management and expert witness services in the catastrophic injury sector. We work with claimant and defendant solicitors and insurers to provide services to support clients following life-changing injuries. A career at Bush & Co gives you the opportunity to bring your skills and experience to this sector and join an innovative company.
**Job role**:
The primary purpose of the Customer Relations Coordinator supports the Bush & Co enquiries team in maintaining and enhancing our relationships with our customers, focusing on new business development and providing support to our internal teams, associates and clients. This is an exciting role which provides support with the set-up and management of new enquiry cases to assist with efficient customer service and administrative support.
- Liaise with existing and potential new customers in relation to their specific needs in terms of new enquiries, being able to gather relevant clinical and service data to ensure the correct Expert or Case Manager is identified and suggested.
- Responsible for the accurate set-up on our system of all new enquiry cases across Expert Witness and Case Management Services.
- Source suitable Experts and Case Managers and conduct accurate fee estimates for each enquiry.
- Performing follow-up calls and chaser tasks to meet deadlines and enhance conversion.
- Liaising with Expert Witnesses, Case Managers and solicitors to assist with any queries throughout the pre-instruction stage.
- Maintaining the enquiries inbox to check for mail and action queries as necessary, whilst demonstrating excellent verbal and written communication when connecting with internal and external customers.
- Provide phone cover for other business teams and ensuring all calls are transferred within the allotted timeframe.
- Ensure all correspondence is saved to the correct case and is processed in a timely and efficient manner.
- Conduct accurate data cleansing tasks when necessary.
**Skills And Experience**:
- Experience in customer service and administration.
- Efficient organisational and data management skills.
- Exceptional interpersonal and communication skills (verbal and written).
**Personal Attributes**
- Ability to multi-task, prioritise and work to deadlines.
- Reliable, hardworking and conscientious.
- Ability to work under pressure whilst being able to absorb and retain information.
- Curious to learn new things.
- Unified in working in a team environment.
- Driven to achieve, succeed and progress.
- Passionate about our customers, business and personal performance.
**What you’ll get in return**
**In addition to a competitive salary, we offer 23 days holiday, a contributory pension and a healthcare scheme with Simply Health.**
**We have regular communication events, yearly award ceremonies and we have achieved Gold standard for Investors in People and have been voted the 43**rd** Best Small Employer in the UK for 2022.**
**We look forward to hearing from you
-
Customer Relations Coordinator
7 months ago
Daventry, United Kingdom Bush & Company Rehabilitation Full timeJob Advert **WHAT YOU’LL BE DOING AS CUSTOMER RELATIONS COORDINATOR** The primary purpose of the Customer Relations Coordinator supports the Bush & Co enquiries team in maintaining and enhancing our relationships with our customers, focusing on new business development, and providing support to our internal teams, associates, and clients. This is an...
-
Customer Specialist Coordinator
2 weeks ago
Daventry, United Kingdom Major Recruitment Full time**Customer Support Coordinator** **£22,500 & bonus up to £900 per quarter** **Crick - Northamptonshire** **Full time - Mon-Fri 8am-5pm office based** **Job Purpose**: Primary function of this new role is for customers to have one point of contact for all their needs going forward and ensure customer satisfaction at all times. Each coordinator will be...
-
Customer Specialist Coordinator
2 weeks ago
Daventry, United Kingdom Major Recruitment Full time**Customer Support Coordinator** **Fixed term contract (12 months)** **£22,500 & bonus up to £900 per quarter** **Crick - Northamptonshire** **Full time - Mon-Fri 8am-5pm office based** **Job Purpose**: Primary function of this new role is for customers to have one point of contact for all their needs going forward and ensure customer satisfaction at...
-
Customer Service Coordinator
2 weeks ago
Daventry, United Kingdom Brook Street Full time**Customer Support Coordinator** **Salary £22,500 - £25,000 (DEPENDING ON EXPERIENCE)** **(ATTRACTIVE CUSTOMER SERVICE SALARY)** **Monday-Friday 8:00am-5:00pm** **Duties**: - Accurately processing customer orders in a timely manner on SAP from various sources (parts / machines / internal / external) - Coordinating the entire process from point of machine...
-
Customer Support Coordinator
2 weeks ago
Daventry, United Kingdom Brook Street Full time**Customer Support Coordinator** **Monday - Friday 8:00am - 5:00pm** **Salary £23,500** **The role will require the ability to deal across functions, from workshop floor personnel, Field Service Engineers through to, and including, Senior Managers, decision makers and main board directors within customer organisations and our own...
-
Training Coordinator
7 months ago
Daventry, United Kingdom Jomo People Ltd Full timeWant to be part of an established company, who offer an inclusive culture and really value their employees? Do you have experience working within an office management, administration or organisational position and have a strong customer focus and experience working within a fast-paced environment where no two days are ever the same? We are looking to speak...
-
Sales & Hire Coordinator
3 days ago
Daventry, United Kingdom Mana Resourcing Ltd Full timeThe COMPANYOur client is a growing British manufacturer of an innovative machine used to crush hardcore - they are forging a deserved reputation for the reliability and quality of their machine which has quickly established itself as the market leader.The ROLEOur Client now require a Sales & Hire Coordinator to take their machinery to market. You will be...
-
Sales, Hire and Service Coordinator
2 days ago
Daventry, United Kingdom Morris Clarke Recruitment Ltd Full timeOur Client based in Daventry is seeking an experienced machine Sales, Hire and Service Coordinator to handle inbound sales enquiries and proactively make outbound calls to secure new customers and accounts. You will manage and grow relationships with hire companies, identify new accounts and work to and exceed sales and hire KPI's with performance...
-
Sales & Hire Coordinator
4 days ago
Daventry, United Kingdom Mana Resourcing Ltd Full timeThe COMPANYOur client is a growing British manufacturer of an innovative machine used to crush hardcore - they are forging a deserved reputation for the reliability and quality of their machine which has quickly established itself as the market leader.The ROLEOur Client now require a Sales & Hire Coordinator to take their machinery to market. You will be...
-
Specialist Account Coordinator
2 weeks ago
Daventry, United Kingdom Major Recruitment Full time**Specialist Account Coordinator** **£22,000-£26,000 + bonus** **Crick, Northamptonshire** **Full Time: Mon-Fri 8am-5pm (office based)** **Permanent** **I have 3 questions for you.** - **Are you an experienced and confident Customer Support Coordinator?**: - **Are you confident with IT & CRM systems?**: - **Do you have high levels of communication...
-
Assistance Coordinator
7 months ago
Daventry, United Kingdom Pertemps Network Group Full time**Job Description**: Assistance Coordinator Pertemps Daventry is looking to recruit a Full Time Assistance Coordinator £25,000 - £27,000 Our client is looking for someone to join their expanding team who specialise in providing International Medical Assistance services to Businesses, NGO's, Insurers as well as private individuals. We are looking for a...
-
HR Coordinator
2 weeks ago
Daventry, United Kingdom Percepta Full timeLocation: Dunton Essex - This role will require you to be Hybrid working so 3 days in the office and 2 days at home. 12 MONTHS FTC At Percepta, we bring first-class service across each market we support. As an Human Resources (HR) Coordinator in the **United Kingdom (UK)**, you’ll be a part of creating and delivering amazing customer experiences, while...
-
Customer Service Advisor
2 weeks ago
Daventry, United Kingdom Brook Street Full timeCustomer Support Coordinator Salary £22,500 Monday-Friday 8:00am-5:00pm Primary function of this new role is for customers to have one point of contact for all their needs going forward and ensure customer satisfaction at all times. Each coordinator will be responsible for a designated region covering all aspects of Customer Service. **Duties**: -...
-
Procurement and Logistics Coordinator
2 weeks ago
Daventry, Northamptonshire, United Kingdom Singer Vehicle Design Full timeProcurement and Logistics CoordinatorAnnual Salary: $60,000 - $90,000.We are seeking a highly motivated and organized Procurement and Logistics Coordinator to join our team at Singer Vehicle Design. As a key member of our supply chain team, you will be responsible for supporting new product development as it relates to purchasing activities for systems and...
-
Transport Coordinator
2 weeks ago
Daventry, United Kingdom Aspion Full time**Transport Coordinator** **Daventry** **£20,000 - £24,000+ Bonus** **Monday - Friday, 06:00 - 14:00 ** I’m currently recruiting for an experienced Transport Coordinator to join a large blue chip family run business who specialise within traction only loadsthe UK. They are seeking a Transport Coordinator to support the current transport operation in...
-
Customer Service Administrator
2 weeks ago
Daventry, United Kingdom Bush & Company Rehabilitation Full timeBush & Co are the brand leader for case management and expert witness services in the catastrophic injury sector. We work with claimant and defendant solicitors and insurers to provide services to support clients following life changing injuries. **Position**: Business Services Co-ordinator **Location**: Hybrid working from Home and Daventry Office,...
-
Freight Transport Coordinator
4 weeks ago
Daventry, Northamptonshire, United Kingdom People Solutions Full timeJob Title: Freight Transport CoordinatorSalary Range: £11.85 - £13.00 per hour (dependent on qualifications and experience)About the JobAs a key member of our transportation team, the Freight Transport Coordinator will play a vital role in ensuring the safe and efficient movement of goods within our network.Working closely with our drivers and logistics...
-
Project Coordinator
2 weeks ago
Daventry, United Kingdom Subsidium Managed Solutions Full timeWe are looking for a responsible Coordinator to organise and conduct key activities within our Mobility projects, from simple actions to more complex plans. As a Coordinator your responsibilities include working closely with our key stakeholders to prepare comprehensive plans, including resources, timeframes and rotas for projects. You will perform various...
-
Container Reconciliation Coordinator
2 weeks ago
Daventry, United Kingdom Clipper Logistics Group Full time0 This is a great opportunity, to work on the logistics for our NHS contract, if you have a customer service background, with good admin skills and a bit of a whizz when it comes to excel, we would love to hear from you! **What is the purpose of the role?** The Container Reconciliation Coordinator has the responsibility to track and monitor all container...
-
Logistics Coordinator
3 weeks ago
Daventry, United Kingdom Pertemps Leicester Driving Full timeAre you a skilled HGV1 driver looking for a new challenge? We are seeking a full-time Logistics Coordinator to join our team in Daventry. The ideal candidate will have a valid HGV1 licence and full driver CPC, with experience in tyre fitting and balancing. You will be responsible for delivering tyres and equipment to race tracks around the UK and...