Service Account Handler

5 months ago

Sheffield, United Kingdom Radius Payment Solutions Full time

Job Advert

**Heard of us?**

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

The role of Service Account Handler** **is really important to us. You will be responsible for supporting our broking team with administration and customer service duties for fleet and commercial clients.

We would love to welcome you to either our Sheffield or Leeds office, working hours of Monday-Friday

**Your responsibilities day to day will be**
- Dealing with general enquiries competently and giving clear guidance and explanations
- Accurately updating and maintaining an in - house system
- Processing mid-term adjustments and cancellations on existing policies
- Solving customer queries throughout the life of their policy and general administration - document processing, letter writing, dealing with the setting up/cancellation of direct debits

**What do we expect of you?**
- A friendly and professional telephone manner with excellent customer service
- The ability to build relationships with clients.
- Ability to prioritise work and work under pressure.
- To be confident and proactive and ability to take own initiative.
- Both a team player and ability to work on own initiative
- Must be flexible.
- Keen eye for detail
- Insurance experience is essential.

**What can you expect of us?**

Your impact on Radius will be rewarded with a competitive salary depending on experience + performance related bonus (quarterly) plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, Enhanced Maternity pay, Cycle to work and Electric Car Scheme a whole host of options to support your physical, mental, and financial wellbeing.

**Still curious?**

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

**_
We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR._**

**N.B., We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

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