Bartender

7 months ago

Belfast, United Kingdom Lamington Group Full time

room2 is the worlds first hometel brand; designing beautiful net-zero hotels which enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities. We are a family-run organisation focussed on providing world-class guest experiences and with a pipeline of growth to 2030 it's a great time to start your journey with us. We are currently seeking passionate receptionists, baristas, and food and beverage team members to join our team and provide outstanding guest experiences.

**Whats in it for you**:
Were a team of people-focussed individuals, creating an environment where our guests and team always feel comfortable and able to be their best. Youll also receive:

- 1 free night stay at any of our properties per year, with generous employee discount thereafter
- Competitive salary and discretionary bonus scheme
- Pension scheme
- Loyalty rewards and referral bonuses
- Company sick pay scheme
- 2 paid volunteer days per year and annual fundraisers for charities aligned to our core pillars
- Additional annual leave with length of service
- Cycle to work scheme use of gym facilities in our hotels
- Access to activity workshops we host for our guests and the community
- Employee Assistance Programme for you and your immediate family
- Regular social activities including monthly people & planet focused engagement activities
- Personal development programmes and opportunities to grow as we do

**A day in the life of our Bartender**:
As our Bartender, you'll be one of the first point of contacts, welcoming our guests and providing outstanding experiences. This will include:

- Create cant wait to return experiences for our guests
- Prepare and serve a wide variety of alcoholic and non-alcoholic beverages
- Operate and maintain bar equipment whilst ensuring the bar area is clean and organized at all times
- Adhere to legal regulations and policies regarding the sale and service of alcohol
- Being in the know on local events and culture to offer guests authentic experiences and contribute to cultural programming
- Being the in the know person for guests queries & questions
- Contribute to team meetings with constructive feedback to improve operational performance and guest experiences
- Accurately processing payments
- Be initiative led when dealing with challenging situations or guest complaints
- Confident working alone and being a happy, positive influence when working as part of a team
- Supporting your management team in all aspects of the day to day operation
- Always question best practice and identify opportunities to improve hotel occupancy, revenue and operational process

**What were looking for**:

- F&B / bartender experience
- Service focused attitude and huge passion for creating world class experiences
- Experience in customer service role
- Confidence to act on initiative and make considered decisions
- Cool, calm & collected communication skills
- Demonstrable sales skills
- An eye for pedantic detail
- Competent & confident IT skills for relevant property management software systems & GSuite
- Excellent English speaking & writing skills (extra languages are a bonus)
- Cool, calm & collected communication skills

**Where & When**

Youll work up to 40 hours per week at room2 Belfast however, with our pipeline of growth and our plans to help you grow too, you may be based at other room2 locations from time to time.

**Our Hiring Process**
- Telephone screening with one of our team to check our expectations align (30 mins)
- In-person capability & values interview to get to know you better (1 hour)

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