Head of Operations

2 weeks ago


South East, United Kingdom ICTS (UK) Ltd Full time

**Summary**

**Salary**:

- Competitive + Car Allowance**Location**:

- National Remit - based London/SE**Region**:

- South East England**Vacancy Group**:

- Management**Date Posted**:

- 11/01/2023**Reference**:

- 12135**Description**:
Head of Operations - Corporate Security

London, Greater London, Nationwide
- Salary: Competitive + Car/Allowance

As the Head of Operations - Corporate Security, you will oversee the P+L and a team of Senior Regional and Regional Operations Managers who oversee portfolios valued at between £10-£20 million. You will lead and develop your Teams / Accounts to form part of a fully integrated security service that is operational 24 hours a day, 7 days a week, 365 days a year, ensuring that the service provided is professional, timely and in keeping with service requirements.

Reporting into the Executive Director for Corporate Security, with a dotted line to a Strategic Divisional Director, you will be responsible for all operational delivery across the division, supporting the wider business where required. You will also hold ownership of the Client relationship management across the portfolio, building strong and trusted relationships with existing and new clients.

The Role of the Head of Operations
- Providing specialist input, support and guidance to a team of Senior Regional and Regional Managers who in turn manage the service delivery managers and officers to support the day-to-day business.
- Reviewing service levels with the Senior Regional / Regional Managers who conduct operational audits to ensure compliance, contractual, legislative, statutory, and local requirements in respect of security services.
- Providing Security Operational direction and management within the Security Region
- Providing advice and guidance on all SIA NSI ACS and British Standards
- Developing, implementing, and updating the security policy to reflect best practice
- Developing relationships with key internal and external customers to understand and address their needs.
- Managing / owning budget for overall portfolio
- The Person
- Extensive experience in a corporate security environment.
- A strong track record of management experience in Security sector.
- Excellent Customer Service skills.
- An exceptional working knowledge of the security industry.
- Strong people and communication skills.
- A high level of integrity and ability to demonstrate this to both internal and external stakeholders.
- Organisational skills to plan and organise work to be efficient and effective and allow service to be delivered promptly and reliably.
- Analytical problem solving and decision-making skills, the ability to analyse problems and identify solutions including risks and impacts to the business.
- Strategic thinking: ability to understand and anticipate the consequences of decisions made effecting people, departments.
- Innovation awareness
- a proactive approach to opportunities and the ability to develop new ideas that will lead to improvements. The ability to adapt and change behaviour to better achieve targets and objectives.
- Skilled in managing own time and setting own goals and objectives; the ability to work on own initiative and to prioritise accordingly.
- Security Technology experience - CCTV, Access Control, Alarm Systems.
- SIA Licence - DS/CP
- Can you provide original evidence of your right to work within the UK?


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